Ellen Macpherson Email & Phone Number

Leeds, England, United Kingdom

Responsible for overseeing, managing, ensuring implementation and delivery of international digital marketing and localisation projects, managing internal and external resource and client accounts.

Leeds, England, United Kingdom

• Direct responsibility for maintaining translator network and providing client services team with support in all aspects of translation services for clients.
• Independently servicing translation jobs arising from new business or existing digital marketing clients
• Co-ordinating freelance support network for translation and working alongside international digital strategists to implement SEO optimized copy on client’s websites
• Providing translation workflow support to the Search Laboratory operations teams - consulting on the most efficient methods of creating content and campaigns (product content, viral content, amazon content, PPC ads.
• Providing translation workflow support to the Search Laboratory sales team to help close multilingual deals
• Creating pricing, quotes and proposals and negotiating project terms with clients

Leeds, United Kingdom

• CLIENT: Search Laboratory, Leeds, West Yorkshire2021– 2022
• Independently managing all aspects of Translation and SEO Localisation Projects from initial request to final delivery
• Liaising with & providing updates to internal & external stakeholders, joining calls/ remote meetings as necessary
• Quickly & efficiently adapting to new systems, processes & procedures, expanding knowledge of SEO
• Drawing on experience & expertise to identify solutions to recurrent issues and streamline workflows2019
• Providing holiday cover for Translation Project Manager alongside postgraduate studies – picking up projects in progress & moving on to next stages, liaising with clients, suppliers & internal stakeholders as.

Leeds, West Yorkshire, United Kingdom

• All responsibilities as per previous role, plus:
• Liaising with fellow CPMs to manage capacity across translation department & on high-profile cross-team projects
• Management/ CI Projects – GM Improvement & Target Buying Rates

Leeds, United Kingdom

• Leading a Project Management team of 10 people providing B2B translation and localisation services to clients based in Europe in their native languages
• Forecasting & budgeting, weekly/ monthly reporting & verification, monitoring team KPIs vs targets, driving improvement
• Reviewing processes & client workflows, advising clients on best practice, identifying & implementing improvements
• Supporting PMs with new client implementation & account management, pairing clients with suitably experienced/ skilled PMs
• Preparing for & participating in client meetings & presentations, leading team meetings
• Training & mentoring team members, carrying out performance checks & 1-2-1s, monitoring KPIs

Leeds, England, United Kingdom

• All responsibilities as per previous role, plus:
• Managing larger, more complex projects including e-learning localisation, website localisation & SEO, transcription, subtitling & voiceover
• Project & account management team-lead for key clients requiring a high level of support
• Preparing & managing training plans for new starters, creating training resources
• Assessing & managing daily team capacity, anticipating pressure points & working with project director to mitigate

Leeds, United Kingdom

• All responsibilities as per previous role, plus:
• Managing all aspects of multi-language translation projects for German-speaking clients including complex E-learning localisation projects
• New client implementation & Account management, key client visits in Germany & UK
• Account improvement & growth - Reviewing client workflows, identifying improvements & redesigning where appropriate
• Forecasting & budgeting, ensuring projects and accounts are meeting target GM
• Coaching & mentoring new starters/ more junior team members

Leeds, United Kingdom

• End-to-end management of multi-language translation projects including file assessment & processing, planning, scheduling, liaising with internal and external resources, status reporting, troubleshooting, quality.
• Providing quotes as per clients’ specifications, consulting relevant internal & external resources according to project scope
• Establishing, maintaining, and developing client & supplier relationships, managing clients' needs and expectations
• Documenting & maintaining client- and project-specific processes and procedures
• Complaint management: investigation & analysis, identifying root cause & preventive measures, client resolution
• Liaising with Sales team during account setup & day-to-day account management, alerting them to new opportunities

Leeds, United Kingdom

BA (Hons) German with Distinction in spoken German, 1stGerman language, literature, culture, history, politics, translation and linguistics

Frankfurt Am Main Area, Germany

Translation of legal, sales and marketing material from German to English Preparing Quotes and Contracts for clientsLiaising with Clients in German via Telephone and E-mail Liaising with legal department in London to revise and approve contractual conditionsPreparing presentations for sales pitchesArranging signature,tracking and filing contractsUpdating.

Leeds, United Kingdom

Deputy Room Leader for Pre-School, planning activities, day to day running of the room and assuming responsibility in room leader’s absence, monitoring children's development, managing staff team, liaising with parents, ensuring health, safety and general wellbeing of up to 24 children on a daily basis,planning and providing a caring, stimulating.

Leeds, United Kingdom

Sole care of 10 year old girl from 8am-10pm Mon-Wed during summer holidays

Leeds, United Kingdom

Level 3 Qualified member of staff, care of children aged 1yr 6mths to 2yrs 6mths

Leeds, United Kingdom

Nursery Assistant, studying for NVQ Level 3 & Diploma, Care of pre-school children aged 3-5 years, care of babies aged 3-18 months

Waldenau, Pinneberg, Schleswig-Holstein, Germany

Sole care of 3 boys aged 2, 4 and 6 from 8am - 3pm Monday - Friday

Postgraduate Certificate In Applied Translation Studies, Language Interpretation And Translation, Merit

German > English Translation: Journalistic, Business & Marketing, Scientific & Technical, Literary Localisation, Translation Theory, CAT.

Bachelor Of Arts (Ba), German, 1St With Distinction In Spoken German

Activities and Societies: German Single Honours Course Rep 2012/2013, Treasurer of Leeds University German Society 2010/2011, Member of.

Diploma, German Studies, Merit

Cache Level 3 Diploma, Early Years Practice, A

Meeting Children's Needs Planning Environments for Children Providing for Children's Physical Development Meeting the Social and Emotional.

Cache Level 3 Nvq, Early Years Care And Education

As Level, German, French, Philosophy & Ethics, General Studies

9 Gcses Grades A* - B Including Maths And English