Responsible for the management of the team of Account Managers, Account Executives, Customer Support Executives & Operation Executives, providing support and coaching. Other responsibilities include:• Relationship management of all existing Global clients • Account management processes – programme development and management, reporting and budgeting including forecasting and profitability analysis• Overseeing the smooth running of Ovation's Customer Service team - ensuring… Show more Responsible for the management of the team of Account Managers, Account Executives, Customer Support Executives & Operation Executives, providing support and coaching. Other responsibilities include:• Relationship management of all existing Global clients • Account management processes – programme development and management, reporting and budgeting including forecasting and profitability analysis• Overseeing the smooth running of Ovation's Customer Service team - ensuring company standards and SLAs are met.• Input and project management of the development of internal and client facing systems• Participation in product development and marketing/new business initiatives. Show less