Ellen Mccarthy Email & Phone Number

Mountain View, Ca, Us

San Francisco, California, Us

Upon receiving my U.S. work permit, I joined Ayla, where I worked alongside our founder to develop the business’ marketing strategy and manage our customer service operations. My day-to-day role consisted of:- Building a unified activation plan to bring Ayla’s brand to life through our marketing channels (email, social media, site optimization, events, paid search, etc.) to drive brand awareness, customer acquisition, community engagement, and customer retention. - Identifying new opportunities to accelerate the business’ growth, such as optimization of our customer loyalty program, implementation of new payment services, the launch of new marketing channels, and roll-out of targeted seasonal promotions.- Creating and managing local and global partnerships with our brand partners and industry experts, as well as working cross-functionally with our digital agency, affiliates, designers, PR team, and developers.- Leading our customer service and Guide team, and using data-driven customer feedback to elevate the brand’s personalized customer experience. (Ayla Trustpilot score during my period of work: 4.9)- Overseeing our full suite of day-to-day operations at our HQ and San Francisco store, including planning special events to boost in-store business.

San Francisco, California, Us

Dublin 2, Dublin, Ie

My primary role as a senior client manager was to provide excellent day-to-day service to our clients, developing strong working relationships across all accounts. As team lead, I oversaw all media planning and buying (digital, offline and social media) and supported directors, ensuring smooth processes at all times. I had to be flexible in my role, tracking multiple work streams daily, responding to new requests, and working to tight deadlines.- Senior representative for large and medium sized clients, as well as overseer of full account management, client service and annual media budgets.- A collaborator; excellent interpersonal, negotiation, organizational and cross-functional communication skills. Led coordination of teams for campaigns (clients, media, investment, media owners, finance, research, creative, PR). Responsible for ensuring all responses were delivered in an accurate and timely fashion. - Comfortable with verbal, written, presentation of work. - Ability to take full control of a project, to work independently and effectively.- Lead project manager for client campaigns, activations and events.- A problem solver; undertook consumer and market research to assess client needs and analyze gaps in their business models. Proactively identified new potential opportunities for growth. Research experience included identifying target audiences for clients and understanding consumer behaviors and media habits.- Developed annual and long-term effective, cross-platform media strategies for clients to reach their target audiences.- Responsible for operational excellence and identifying continuous improvements. Developed more efficient account management processes and led out financial reform to drive greater profits for the agency.- Managed, trained, appraised and motivated other team members. Responsible for managing personal development plans of several managers and associates.- Proficient user of Microsoft Office, used daily.

Dublin 2, Dublin, Ie

Dublin 2, Dublin, Ie

As the flagship store manager, my role was to oversee daily operations of the branch and ensure an exceptional customer experience was provided to our community. During my time at Korky’s, I implemented and monitored monthly and quarterly sales targets, consistently increasing sales YoY. This was achieved through sales analysis, team training, optimizing store layout and availing of local marketing opportunities. From a people perspective, I recruited and trained our team of 12-15 staff members, organized staff rosters, and designed individual roles within the company to maximize team efficiencies and to ensure we provided our customers with exceptional service. Day to day operations included managing our inventory, deliveries, compliance with center management, and participating in center fundraising events.

Diploma In Nutrition And Lifestyle Coaching (Level 6 Ire, Ci Level 4 Uk), Foods, Nutrition, And Wellness Studies, General

Ryt 200 Yoga Alliance, Yoga Teacher Training

Master Of Arts, American History (U.S.)

Bachelor Of Arts (B.A.), History And Geography