Senior Director Of Engineering Services
Us
Over the course of 10+ years, I advanced from a Senior Technical Writer position to the Senior Director of Engineering Services position, responsible for directing the operations within the technical documentation, technical support, and training departments. With staff in four states, I recognized the importance of clear, frequent communications. With this in mind, I designed, implemented, and authored a weekly employee newsletter to increase the quality and frequency of communications to the entire company. Other highlights include the following:- Regularly managed up to 15 projects concurrently and successfully.- Crafted successful proposals in a collaborative process to sell services to clients.- Collaborated with executives and peers to develop solutions to streamline processes, drive productivity, and improve quality.- Doubled size of the team in a six-month time frame to meet client needs.- Recruited, trained, and mentored new writers, evaluating/managing performance.- Prepared quality technical documentation for clients and analyzed source code to identify and implement necessary document enhancements.- Researched and implemented a company-wide knowledge database.