Ellen Mcguinness Email and Phone Number

With over a decade of experience in customer facing roles, I am a dedicated professional known for my problem-solving abilities and commitment to delivering exceptional service. My career journey has been shaped by roles that demand keen attention to detail, strong organizational skills and the ability to thrive in fast-paced, collaborative environments.In the world of retail, I have managed stores, recruited and trained staff, and consistently met and exceeded company KPIs. My leadership and decision-making skills have been key to achieving success in this industry.As a Shopify Support Advisor, I've harnessed my problem-solving skills to assist merchants with a wide range of technical and systematic issues. My ability to handle multiple live chats efficiently while identifying opportunities to educate and empower our merchants sets me apart in the customer service realm.I have also just competed a Certificate in Digital Design, where I've developed a passion for creating visually compelling digital graphics. My coursework has equipped me with skills in design, communication, digital marketing, social media management & SEO optimisation.