• Perform periodic audits of branch bookkeeping records, product inventory, and travel files; reporting the findings back to management• Gather detailed customer information and desires to coordinate travel arrangements to meet their needs• Work with other members of the office to organize events and projects, as needed to attract and inform customers of AAA products and services• Perform cashiering duties: balancing cash drawers, taking payments, daily bank deposits, and nightly closeout reports • Suggest other AAA products and services to address customer needs and achieve annual company cross sell goals

• Educated potential, new, and current customers on the benefits of the membership program • Processed payments and completed service requirements on new and existing customer policies• Recruited customers with different medias (one-on-one, phone, email, social media)• Provided competitive quotes to prospective customers while keeping within corporate objectives and presented those quotes to the prospective customer in a manner and terminology understandable to the customer• Analyzed new business for potential risks and problems, and communicated changes that needed to be made, if any, to the customer• Reviewed and Finalized Auto and Home Insurance applications for accuracy and desired coverages

• Created and presented quotes and new policies to customers based on information provided by them and obtained from industry reports• Managed office activities for local agent• Managed monetary office transactions (billing/receiving, deposits, month end balance)• Recruited and developed new customer base • Completed and processed auto loan and credit card applications within company guidelines and federal regulations

• Supervised, directed, and trained employees in their roles as cashiers and customer service representatives• Scheduled breaks and lunches of the cashiers and other front-end employees while maintaining appropriate levels of service during peak customer activity• Supplemented cashiers during times of high customer demand

• Aided store manager in the interviewing and selection of potential employees• Aided in training new employees• Performed daily bookkeeping activities including employee cash drawer turn over and auditing daily bank deposits• Managed inventories; performed weekly stock ordering and emergency deliveries• Supplemented cashier and kitchen personnel positions as needed

• Operation Iraqi Freedom • Supervised third country nationals during the unloading of ship borne military vehicles, weapon systems, support hardware, consumable supplies and high explosive munitions • Coordinated transfers of war fighting components to end user units

• Customer Service including booking rooms, checking customers in and out, collecting payments, resolving customer issues• Run shift specific reports

• Customer Service including taking and delivering orders, collecting payment for orders, helping resolve customer concerns• Cash handling