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SUMMARY OF QUALIFICATIONSExtensive experience in banquet sales and event planning. Accomplishments reflect strong supervisory, selling, organizing and communication skills. Ability to plan/implement projects, identify/solve problems and deliver quality work while meeting goals and deadlines. Adept at building and maintaining customer relationships. Proficient at Microsoft Word; knowledge of Excel. ServSafe and TIPS certified.Specialties: acquisitions, banking, benefits administration, books, budgeting, conversion, customer relations, customer satisfaction, documentation, features, meeting facilitation, networking, policy analysis, research, sales, technical support, training materials, training programs,
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General ManagerPanera Bread Jan 2012 - May 2021
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ManagerChampps Americana Dec 2010 - Jan 2012 -
Catering DirectorCharlie Brown'S Steakhouse Jan 2007 - Jan 2011Oversee banquet facility consisting of 5 rooms with seating capacity of 15 - 200 guests. Book, staff and execute social and corporate events. Guide client on all aspects of events, including budget, menu and theme.Coordinate menus with chef and research/locate any specialty products required.Work with entertainment providers and photographers which ensured successful events. Maintain accurate records for recurring annual and monthly events.Attend local Chamber of Commerce meetings and networking events. Supervise staff of 4 full time and 10 temporary/seasonal employees.Increased banquet sales by 31% during first year.
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Associate Manager, Certified Service TrainerCharlie Brown'S Steakhouse Jan 2004 - Jul 20072007Oversaw daily operations in front and back of house.Conducted training sessions which ensured that front of house employees complied with corporate standards and were knowledgeable about menus. Led training for all new hires. Maintained employee records.Provided personalized service and seamless execution which led to increased customer satisfaction.
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ManagerCharlie Browns Steakhouse 2009 - 2010
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Branch Operations SpecialistPnc Bank Feb 1988 - May 2004Authored several training manuals for use in over 100 branches. Edited all branch correspondence and procedural changes. Researched, reviewed and revised existing procedures and created user-friendly documentation.Acquisitions/Divestitures/New Branches: Participated as member of conversion team in acquisition of thrift organization consisting of 17 branches, in purchases of single branches from RTC and Israeli banking company, and in sales/closures of individual branches.Successfully transformed branches to conform to PNC Bank policies and procedures. Researched operational differences and made recommendations, which resulted in smooth customer and employee transition.Branch Support: Provided procedural and technical support for 65 city and suburban branches. Administered audits of branch monetary and negotiable instruments. -
Training AdministratorPnc Bank Jan 1988 - Jan 1992Developed and administered training programs for three computer software conversions. Successfully trained 350 platform employees on each system. Created training materials and coordinated training schedules. Participated in developing software enhancements and testing systems. Authored Product Guide describing features and benefits of new products.
Ellen Neff Skills
Ellen Neff Education Details
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Arcadia University (Formerly Beaver College)Certification; Corporate Communications -
Temple University - Tyler School Of ArtMetalsmithing; Jewelry
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Corporate Communications
Frequently Asked Questions about Ellen Neff
What is Ellen Neff's role at the current company?
Ellen Neff's current role is Retired.
What is Ellen Neff's email address?
Ellen Neff's email address is el****@****zon.net
What is Ellen Neff's direct phone number?
Ellen Neff's direct phone number is +131472*****
What schools did Ellen Neff attend?
Ellen Neff attended Arcadia University (Formerly Beaver College), Temple University, Temple University - Tyler School Of Art, Arcadia University.
What skills is Ellen Neff known for?
Ellen Neff has skills like Training, Customer Satisfaction, Customer Service, Sales, Menu Development.
Not the Ellen Neff you were looking for?
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2sbcglobal.net, neff-assoc.com1 +144088XXXXX
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2csi.edu, csi.edu3 +120873XXXXX
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Ellen Neff
Science Communications Manager For The Quantum Initiative At Columbia UniversityNew York, Ny3springernature.com, wyle.com, columbia.edu
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