Ellen Niles Email & Phone Number

Portland, Oregon Metropolitan Area

Full time training position with a focus on: writing detailed technical documents that allow both new and experienced individuals to navigate processes with varying degrees of complexity and difficulty.Establishing and revising a standard training regiment for new hires.Training and evaluating newly hired employees to prepare them for the floor.Evaluating new operational procedures by working with management and other involved departments to define next steps.First role of its kind in our department and 3rd of its kind in our company. Originally started documentation in Google Drive, later learned to use Atlassian Confluence and Microsoft SharePoint LMS course building from scratch and migrated our existing procedures to Confluence.

Wilsonville, Oregon, United States

Full-time Customer Service Representative role with a focus on: Reaching a client roster of ~150 each month. The purpose and content of these calls cover a variety of topics and problem solving situations across a varietyof industries including: Powersports, RV, Marine, Agriculture, and Construction Equipment. This role serves dealership websites that focus on lead driven results and digital marketing tactics such as organic search traffic, paid search ads, geofencing and behavior targeting, as well as audience curating and newsletter creation.

Tualatin, Oregon, United States

Full time restaurant position involving online orders and catering, as well as training new hires for the Front of House Crew Member role(TOS position was phased out during this time to be replaced with a training position in the restaurant Career Path) with a focus on:Organizing Catering orders for 4-100 guests.Taking new orders for catering or take out orders over the phone.Reccomending guests to the online ordering system and assiting with any custom orders that could not be made through the online system, including dietary restriction needs.Communicating clearly with restaurant and shift managers to establish needs for staff, ingredients, and supplies for larger catering orders prior to shift start. Tracking inventory needs for various catering supplies and ordering more as necessary.Performing dining room sweeps to connect with new potential customers for catering orders.Completing callbacks to guests who had received our orders to ensure the experience and ingredients met and exceeded their expectations. Managed a cash drawer for take out and catering orders.Trainer:Created checklists of items for shift mise en place/topics new hires needed to know before being put on the front line. Chipotle later replaced these checklists with their own as they modeled the program based on the experience of the new CEO who had previously worked for Taco Bell.Guided new hires through the company restaurant culture of creating an excellent guest experience by performing their daily tasks for pre-open and post-open. Managing, assisting, and critiquing new hire technique and delivery on the front line throughout the shift.

Tualatin, Oregon, United States

Full time restaurant work with focus on:Prepping fresh ingredients for morning or evening shift.Following closely to set recipes and shift quantity instructions.Time management skills to complete a variety of tasks before opening.Maintaining on the clock hygiene safety by washing hands and changing gloves on the hour or every half hour in certain cases.Following proper food temperature protocol to provide safe consumable product to customers.Clear communication with other members of the team to keep the food line appropriately stocked with ingredients.Clear communication with the customer to create their order and provide an excellent guest experience.Support other functions of the restaurant as necessary(detail cleaning, dish washing, putting away packing orders with items weighing up to 50 lbs, etc).Ready mise en place for next shift in a timely, efficient manner.

Tigard, Oregon, United States

Part time night shift cash handling position with a focus on:Quickly and correctly processing transactions.Following the protocols to prevent accidental or intentional inventory loss.Observing customers behavior to report/prevent potential inventory loss.Knowledge of the various catalog categories and SKUs to look up unlabeled inventory brought to the register for purchase.Processing new credit applications.Moving go back return items to the Customer Service desk and sorting them into the appropriate dept bins.Assisting customers with key copy services.Assisting customers with inventory locations in various aisles.Cleaning the workstation by sweeping the area and wiping down the frequently used surfaces.

Corvallis, Oregon, United States

A part-time position with a focus on:Observing a scene and making quick judgements and fast actions about crowd control.Standing for 4-6 hours at a time.Paying attention to detail to identify incorrect alumni passes or licenses.Directing traffic as necssary.Assisting attendees with directions and seating instruction.

Corvallis, Oregon, United States

A work study role with focus on:Errand duties such as fetching mail and making deliveries around campus in a timely manner.Cleaning and organizing the shared student office cubicles and office supply storeroom.Data Entry into OSU Financial Aid CRM for various projects including physical-to-digital migration of 1000s of older records.Data Entry into Microsoft Excel Spreadsheets for various financial records and other confidential information.Answering or forwarding emails for student inquiries or record requests.Faxing out and receiving faxes.Troubleshooting printer and fax machine errors.

St Paul, Oregon, United States

Cashier and customer service responsibilities. Summer part-time work.Large focus on skills surrounding money handling, customer and product care and education, store cleanliness, as well as time management for call ahead orders.

Bachelor Of Arts - Ba, Japanese Culture

Japanese Culture Studies

Studied abroad for 6 months. Attended language and culture classes while exploring Kyoto to live the rich history located in the city.