Ellen Nyathi Email and Phone Number

Acquisition and maintenance of Guests.Welcoming and registration of Guests upon arrival.Meet and greet all guest with a friendly and welcoming smile.Deal with daily Guest queries.Operates Opera PMS, post rooms and miscellaneous charges to relevant accounts.Prepare Guests follos and check out guests upon departure.Prepare various hotel operating reports.Operate the switchboard and direct calls, taking and relay messages, excite wake up calls.To complete the pit check and ensure that all old dockets and registration cards are filled in the correct daily departure.To ensure that the comp Report is updated before your shift ends.To ensure that the breakfast boxes are received according to the breakfast sheet listed handed to the kitchen and special dietary required boxes kept on side.To ensure the wake-up calls are done in and on time.

Welcoming and registration of guest upon arrival.Meet and great all guest with a friendly and welcome smileMaintain a positive attitude and friendly demeanor. Deal with guest queries and requests.Answer and forward phone calls to the relevant department. Manage guest booking and reservations on opera system. Operate Opera PMS, post room and miscellaneous charges to relevant accounts.Keep a tidy and ordely workspace. Assist with admininistrative and clerical tasks as needed. Operate the switchboard and direct calls, take and relay messages.Ensuring the wake- up calls are done on time. Night AuditorCheck the guest ledger. Verified check-in and no shows. Update pending check-ins Tallies payment received by cash and POS. Check adjustment and taxes. Close cash drawers and updates housekeeping status for the next shift. Running end of date reports after reconciling all departmental cash-ups. Prepare Reports.

To assist in ensuring that high level of hospitality standards are maintained. To receive guests and attend queries. To make booking for accommodation and activities. Receive payments from guests, handle financial transactions and balance cash on daily basis on the computer program Roon-Seeker. To provide a high level of customer service and overall professionalism. To receive and record list properties from the units/ park. To maintain a constant supply of organizational brochures for distribution, where relevant provide information and promotional items. To receive and direct telephone calls and where specified, relay Telephone messages timeously. To receive visitors and make their waiting time as comfortable as possible after notifying the relevant employees of their arrival. To receive and notify employees timeously about documents and deliveries. General administration. Adhoc duties.