Global Category and Engagement Senior Manager covering Patient Access, Market Access, Specialty Pharmacy, Call Centers. Primary focus is ensuring Amgen global strategy for patient access aligns to company mission to serve patients.

Expanded role in 2021 to include additional responsibilities for managing engagement for Amgen US Commercial teams across numerous categories including Marketing, Sales Operations, Pharmacy Services, Meetings and Analytics. Also responsible for helping Global Commercial meet federal small business spend targets as well as internal corporate social responsibility goals for diversity in our supplier base.

Responsible for driving strategic sourcing activities for all US-Based Commercial Operations in Global Strategic Sourcing.

Single-handedly led the oversight and creation of a formal vendor management program that included oversight of third party vendor lifecycle management end-to-end including evaluations, risk assessments, contract negotiations, SLA negotiation and contract terminations.. Served as key strategic relationship manager with all vendors used by the Credit Union including technology, marketing, finance, operations and lending. Continuously monitored contracts for renewals and re-negotiated key provisions for the Credit Union that followed the best interest of the member and the credit union. New contracts were constantly negotiated, which resulted in numerous efforts for vendor and product consolidation as well as cost savings, both hard and soft dollars. Other new vendor activities included conducting RFPs, demos, initial due diligence and formal vendor on boarding when appropriate. Consistently partnered with executive management to drive initiatives and projects with vendors that would continue the growth and progression of the credit union. Reporting was built out to help guide executive management with decisions for vendor activities and contracts. Led numerous department-level projects that included the onboarding of new services from RFP to implementation and project closure and included transitioning current services to new vendors. Outside of formal vendor management activities, I was an ad-hoc workshop presenter representing Partners at Disney events. I also co-chaired and participated in numerous committees that worked specific for Partners cast members by putting on events for healthy living, cast appreciation, women in the workplace and an annual Team Building day.

Manage performance and mitigate risk for assigned technology vendors in Commercial Banking and Technology. Vendors vary in complexities and output for the bank. Enterprise Vendor Manager role requires end to end engagement and responsibility for the vendor across the bank. Vendor Manager duties are limited to the Commercial Banking scope. Responsible for the coordination and execution of Global Vendor Management (GVMP) deliverables including onsite assessments, scorecard creation, vendor level quality activities and annual vendor level risk assessment.

Attorney Network Firm Management Business Liaison for Mortgage Resolution Team (MRT) and Bankruptcy (BK). Duties include facilitating discussions between the two lines of business and identifying risks and issues. In charge of helping to enhance ANFM processes for litigation and foreclosure attorneys. Required to constantly asses and review litigation attorneys for proper compliance within ANFM network and attorney oversight. Responsible to participate in all projects and initiatives involving litigation and foreclosure attorneys in order to identify risks to the bank. Once risks are identified I develop and present solutions to management for approval and execution. Role requires daily meetings with vendors and line of business representatives in order to communicate changes and initiatives. Work to capture all necessary information to add to scorecards and capture the correct reporting needed for scorecards. Working with business partners and Lines of Business in order to improve business partners’ performance. Present department overview to investors, Senior Management & business partners using a variety of methods as appropriate to the environment; e.g. Power point presentation, conference calls, in person presentations. Writing Policy and Procedures for foreclosure and litigation vendor Scorecards. Hold conference calls with Global Supplier Managers and attorneys to discuss the attorneys’ performance and assist attorneys in various areas. Assist in other areas as needed; creating the Attorney Communication process, assist with the Financial Review team, assist with attorney training sessions.

Managed and supervising a team of 5-9 associates handling contested and/or litigated matters to ensure that established quality and productivity standards are met. Specialists handled portfolios of litigated cases including contested foreclosures and lawsuits against the bank. Some cases were handled solely with outside legal counsel and some involved in house legal supervision. Specialists typically has portfolios of 150-250 cases, with 80% being litigated cases. Responsible for signing documents on behalf of the bank. Also charge of helping specialists to analyze, strategize and ultimately present cases of significant loss to executive management for settlement approvals. Assist Managers and Legal Counsel with getting to a case resolution based on Legal's settlement approval and counsel's recommendation. Held authority to settle litigated matters up to certain amounts and standards. Ensuring that litigation assignments are processed in a manner that reduces or eliminates actual risk and are in accordance with applicable laws, investor guidelines and internal guidelines. Aiding associates in the assessment of risk and escalation to upper management and/or internal lines of business. Implementing and adapting to new procedures which may be required due to changes in the law and/or regulatory environment. Evaluating staff training and development needs while also seeking-out efficiencies within department processes. Conducting performance evaluations and providing guidance, training, coaching and counseling to resolve deficiencies. Establishing team-related goals and objectives and appropriately monitoring, tracking and reporting achievements and results. Prepare presentations and training material and host training seminars to aid other members of management team in interpreting raw data and creating reports that capture effective team performance and/or deficiencies.

Manage complex litigation matters relating to over 400 loans throughout the country. Maintain exceptional time management and communication skills to efficiently resolve litigated or contested cases. Utilize legal experience to act as mentor to new hires when appropriate. Identify, analyze and assess low and high risk cases and work effectively to resolve and mitigate losses. Exercise independent judgment while maintaining the ability to interpret legal documents and procedures. Coordinate witness attendance with the bank’s outside attorney network. Analyze and present settlement offers to senior level management. Travel as a bank representative with full settlement authority when applicable. Update the litigation database with current information as to the status of the litigation, strategy and upcoming events. Reporting and discussing litigation on loans with senior management in monthly litigation meetings. Managed portfolio of default litigation cases. Managed reporting routines to management for all cases with potential loss of greater than $50,000. Regularly presented case specifics, research, findings, strategies and potential case outlook to mitigate potential future loss. Successfully coordinated all travel team associate schedules from 2/11 – 10/11. (received Gold award for overall work). Assisted with the drafting of various travel procedures including travel policies for LMG, event tab procedure, Travel Team calendar procedure and result tracking. Appeared in court as bank representative for numerous cases including non-jury trials, mediations, settlement conferences and other hearings. Some appearances required testimony and others required negotiation work with settlement authority. Personally discovered borrower fraud in excess of $3MM that had gone unnoticed for over a year in default.

Keeps cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and case management software; confirming case status with attorney. Helps develop cases by maintaining contact with people involved in the case; scheduling depositions; preparing and forwarding summonses and subpoenas; drafting complaints; preparing and filing discovery requests; preparing responses to opposing counsel; generating status reports. Keeps clients informed by maintaining contact; communicating case progress. Maintains case costs by verifying outstanding balances with attorney, clients, and providers. Supports case preparation by preparing case summaries and materials for mediation conferences; preparing pleadings; monitoring and obtaining discovery responses; organizing materials for team case review. Enhances trial proceedings by organizing evidence; preparing exhibits; scheduling witnesses; ensuring that witnesses are ready when needed; taking courtroom notes.