Ellen Ramabu Email & Phone Number

Auckland Park Johannesburg

• Manage and control portfolio Team on their daily activities by monitoring workload, to ensure the standard service delivery to client’s and business partners.• Developing and coaching the Team to improve capability, performance and to meet business objectives. • Ensure that all recommendations and decisions are in line with the relevant claims policies and guidelines.• Draft the Standard Operating Procedure for Binder Holders that form part of my Portfolio• Handle the escalated complex queries and refer for Moderation and Technical advisor where applicable.• To meet with the Team to discuss and manage their performance• Managing and reporting on the team moral.• Report to Outsourced Claims Department on outflow of top-up bordereaux payments• Broker visits• Approve claims payments up to R1000000.00

Auckland Park

• Digital claims up to a limit of R20 000 • Review claim description and investigate merits, photos and quantum of the claim• Validate critical cover and endorsements in place on the policy• Assess and interpret policy wording applicable to the claim• Reject claims according to policy interpretation and TCF policy.• Review and update estimates amounts where necessary • Reopening the claim file and addressing client complaints due to additional cost• Communicate all adverse underwriting issues• Communicate all claim process with intermediaries and clients and ensure finalization of claim

Auckland Park Johannesburg

• Managing and monitoring the process of Fast track claims up to a limit of R10 000 • Review claim description and investigate merits and quantum of the claim• Validate critical cover and endorsements in place on the policy• Assess and interpret policy wording applicable to the claim• Reject claims according to policy interpretation and TCF policy• Review and update estimates amounts where necessary • Reopening the claim file and addressing client complaints due to additional cost• Communicate all adverse underwriting issues• Communicate all claim process with intermediaries and clients and ensure finalization of claim

Park Town Johannesburg

• Personal Line and Commercial Line Motor and Non Motor Claims Negotiator • Review Motor and Non Motor claim description and completion of merits and quantum investigation • Validate critical cover and endorsements in place on the policy• Assess and interpret policy wording applicable to the claim• Reject claims according to policy interpretation • Review and update estimates amounts where necessary • Reopening the claim file and addressing client complaints due to additional cost• Communicate all adverse underwriting issues• Communicate all claim process with clients and ensure finalization of claim

Johannesburg City

• Personal Line Motor and Non Motor Claims Negotiator • Review Motor and Non Motor claim description and completion of merits and quantum investigation • Validate critical cover and endorsements in place on the policy• Assess and interpret policy wording applicable to the claim• Reject claims according to policy interpretation • Review and update estimates amounts where necessary • Reopening the claim file and addressing client complaints due to additional cost• Communicate all adverse underwriting issues• Communicate all claim process with clients and ensure finalization of claim

Lean Six Sigma, Project Management, Green Belt

Business Management Programme, Business Management Programme, Nqf Level 6

Activities and Societies:Financial Management General Management Leadership & Personal Mastery Operations &Project Management Marketing &.

Diploma, Public Administration, Diploma

Communication Public Administration Public Finance Public Law Municipality Admin Public Finance