Ellen Rhoads Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Co, Us

Colorado Springs, Colorado, United States

Developing new client relationships by providing outstanding client support and premiere damage and restoration services through Forefront Building and Restoration.Assisting commercial clients restore their property by mitigating unexpected, emergency damage and putting it back to its original condition.

United States

Architected and managed a beta program to market a starter SIM product. Oversaw third-party vendors for distribution and replenishment to over 33,000 retail stores nationwide. Oversaw procurement, contract administration, distribution, and vendor invoicing for the entire beta program. Led a cross-functional team of subject matter experts (sales, finance, logistics, and inventory management) to design process improvement and risk mitigation strategies. Diligently analyzed… Show more Architected and managed a beta program to market a starter SIM product. Oversaw third-party vendors for distribution and replenishment to over 33,000 retail stores nationwide. Oversaw procurement, contract administration, distribution, and vendor invoicing for the entire beta program. Led a cross-functional team of subject matter experts (sales, finance, logistics, and inventory management) to design process improvement and risk mitigation strategies. Diligently analyzed program KPIs to gain insights for mapping growth and retention strategies that enabled informed business decision-making. Generated and articulately presented complex dashboard analytics to senior management and key stakeholders measuring activations, sales progress, and ongoing market trends. Mitigated program costs by validating customer eligibility, monitoring purchase orders, and overseeing inventory to ensure an adequate supply of products. Saved over $10,000 in activation errors within the first six months. Show less

Las Vegas, Nevada Area

Spearheaded new business development and managed existing accounts for one of Nevada’s premiere security services and solutions providers. Developed expertise in marketing to various industries including construction, hospitality, 3PL, and property management. Ensured client fulfillment through detailed onboarding, performance monitoring, and swiftly resolving issues. Conducted quarterly program and performance evaluations to gather feedback, forecast growth, and seize emerging… Show more Spearheaded new business development and managed existing accounts for one of Nevada’s premiere security services and solutions providers. Developed expertise in marketing to various industries including construction, hospitality, 3PL, and property management. Ensured client fulfillment through detailed onboarding, performance monitoring, and swiftly resolving issues. Conducted quarterly program and performance evaluations to gather feedback, forecast growth, and seize emerging opportunities. Utilized a consultative sales approach to create customized proposals to support value propositions. Developed and negotiated contracts with key decision-makers. Established and cultivated B2B relationships, generating over $30 million in sales while increasing year-over-year revenue by 40%. Secured successful bids from tailored responses to requests for proposals (RFPs) across government, commercial, and consumer verticals. Achieved an impressive 90% client retention rate during a challenging COVID-19 pandemic. Show less

Remote

Cultivated key channel partnerships across the U.S. for a government-regulated Lifeline mobile service. Generated go-to-market strategies for building nationwide relationships with corporate, government, and 501(c)(3) partners that reached over 30 million eligible consumers.Incorporated subject matter expertise in telecom and applicable government regulations to prepare value propositions to present to high-level groups and corporate suites.Accountable for all partner marketing… Show more Cultivated key channel partnerships across the U.S. for a government-regulated Lifeline mobile service. Generated go-to-market strategies for building nationwide relationships with corporate, government, and 501(c)(3) partners that reached over 30 million eligible consumers.Incorporated subject matter expertise in telecom and applicable government regulations to prepare value propositions to present to high-level groups and corporate suites.Accountable for all partner marketing initiatives including scope, strategy development, onboarding, and GTM launch. Confidently presented KPIs and analytics illustrating brand-wide overviews to all organizational levels.Identified and secured national partnerships with Dollar General and Family Dollar. Show less

Remote

Navigated account retention and client success strategies for government entities and companies throughout the U.S. for one of the nation’s largest wireless service providers. Meticulously analyzed customer behavioral data to identify trends and initiate programs to reduce churn and increase customer loyalty. Strategized with marketing, customer service, and product development teams to improve the overall customer experience and minimize attrition. Diligently measured key… Show more Navigated account retention and client success strategies for government entities and companies throughout the U.S. for one of the nation’s largest wireless service providers. Meticulously analyzed customer behavioral data to identify trends and initiate programs to reduce churn and increase customer loyalty. Strategized with marketing, customer service, and product development teams to improve the overall customer experience and minimize attrition. Diligently measured key performance indicators (KPIs) and developed initiatives to achieve and exceed retention goals. Savvily architected bulk offers and insightful value propositions that were instrumental in retaining over 60,000 government customers over three years.Trained call center agents on incorporating best practices in proper phone etiquette, empathetic listening, and detailed understanding of contracts and compliances. Show less

Reston, Virginia, United States

Oversaw long-term General Service Administration (GSA) Program team (2000 to 2005) and Public Sector contracts for the West region (2005 to 2007).Designed an inside sales model that effectively handled a large volume of end-of-fiscal-year contracts. Elevated GSA Schedule contract from an equipment-only to a solutions-based model. Ensured rigid compliances were adhered to for complex government contracts. Exceeded GSA Schedule revenue goals, growing sales to over… Show more Oversaw long-term General Service Administration (GSA) Program team (2000 to 2005) and Public Sector contracts for the West region (2005 to 2007).Designed an inside sales model that effectively handled a large volume of end-of-fiscal-year contracts. Elevated GSA Schedule contract from an equipment-only to a solutions-based model. Ensured rigid compliances were adhered to for complex government contracts. Exceeded GSA Schedule revenue goals, growing sales to over $25 million in the first two years. Show less