Supported company’s wholesale business team serving 30 resellers and 24 network lessees. Provided subject matter expertise, analysis, and planning in 4 mission-critical areas: PROVISIONING & BILLINGSupported Provisioning & Billing team. Coordinated efforts with the wholesale business unit, Database Administration, Quality Assurance, and downstream application teams, as well as with external resellers. o Achieved trouble-free code enhancements, system conversions, data migrations, and onboarding of new customers and customer acquisitions. o Identified and planned processes to support customer pricing changes and created robust Application Table documentation.o Identified systematic way of validating usage to determine applicable pricing adjustments.DISASTER RECOVERYRepresented the RSS team and its Database group on the company’s Disaster Recovery task force. o Documented data inputs and required data access, including those of external users. o Created and obtained sign-off on the DR Test Plan, including all required tasks and time lines.QUALITY ASSURANCE & USER ACCEPTANCEDeveloped Quality Assurance plans and tests for provisioning and billing software programs and processes. o Built and led 8–14 person testing teams to enable successful roll out of new systems on time and on budget.o Coordinated QA test plans and led the creation and execution of test scripts. o Created Quality Center workflow map and tracking mechanism for pricing data requests and approvals and a Quality Control process for table updates and approval tracking.o Developed process to re-rate and validate usage to support new pricing contracts. OPERATIONAL AUDITSGathered, analyzed, and posted SOX Quarterly Self-Assessments and Annual SOX Audits. Worked with outside auditors (E&Y) on the external operational audit.o Documented procedures, identified gaps, and specified testing criteria to satisfy SOX requirements.o Worked with business teams to develop remediation plans.

Provided technical support for billing and conversions. Representative achievements:o Led and managed Mainframe test team for the CMIS to Vision conversion.o Coordinated and monitored the testing activities, resources, testing objectives, and the validation of CMIS Common File content among first and second shift test teams.o Facilitated the Financial Validation Process and defined the report requirements (AR-Amount and Estimated Write-Off Amount).