Ellen Silbermann Email & Phone Number

Storrs, Connecticut

Fiskdale, Ma

Effective coordination of daily office and billing functions for NIB. Daily administrative support and functions including accurate processing of orders, invoicing and credits generated by assigned computer programs utilizing Great Plains, Propel and Microsoft Office 365. Variations defined for forty accounts, each with differing program rules, requiring careful analysis. Maintained NiB client profiles and Sales Operating Procedure manual. Problem research and solving issues in a timely manner while proactively exploring different approaches to reach solutions for customers or internal barriers. Internal and external routine communications, scheduling, invoicing, record keeping, filing and reporting to clients while ensuring a positive customer service experience.

PAN Coordinator: January 2015 - June 2016 Eastern Regional Representative for the CT Office of the Arts / DECD short-term consulting program for non-profits, emerging non-profits and municipal cultural organizations. Confidential liaison between the client and the State’s Peer Advisors to administer the low-cost program. Building relationships and meeting with regional non-profits and municipalities to offer the program, reviewing pertinent needs, determining the scope of work, clarifying contracts and securing the appropriate professional Peer Advisor to achieve the client’s goals and needs for sustainability. Continued management of the consultancy by providing guidance, support and follow through with all CT Office of the Arts / DECD contracts.Executive Director: January 2013 - December 2014 Comprehensive representation and community engagement throughout the twenty-three town region including the arts and cultural community and developing strong cross-sector relationships. Implementation of Windham Arts programming, facilitating regional meetings for networking opportunities, ongoing assessments of the region, state-wide advocacy and support of the CT Office of the Arts programming. Elected as a board member of the CT Arts Alliance, a state advocacy board that gives a voice to the Arts. Worked to foster public education and awareness, increase funding, and influence public funding and actions that affect the arts. (January 2013- December 2015)

Coordinated a six month grant funded Arts Culture & Heritage Assessment for eight towns in the greater Norwich region. Formulated a Constant Contact survey, evaluated data outcomes for regional recommendations for the Greater Norwich Cultural Alliance and the Connecticut Office of the Arts / DECD. Coordinated and managed all media and business participation regarding survey, including the formation of a regional database of artists, organizations and businesses. Partnered with SE Cultural Assessment Coordinator to develop a strategic plan for regional partnership possibilities and acquired designation as a Designated Regional Cultural Service Organization from the CT Office of the Arts.

Putnam, Ct

Coordinated a grant funded Arts & Cultural Assessment for the Connecticut Office of the Arts & Town of Putnam, Department of Economic and Community Development, which included twelve towns in Northeast Connecticut. Formulated and managed Constant Contact survey, shared outcomes, recommendations and implemented findings in comprehensive report. Received a CT Office of the Arts grant award in the amount of $3125.00 for the development of a Regional Cultural Service Agency for Northeastern Connecticut. ( Phase II - Jan. 2011- Nov. 2011) Procured matching grant award of $30,000.00 from the CT Office of the Arts / DECD in December 2011, and secured official state recognition as a Regional Cultural Service Agency.