Ellen Swanson, Crcm Email & Phone Number

Plymouth, Minnesota, United States

• Complete monthly and ad-hoc quality reviews based on TRID/Regulation Z, Flood/FDPA, HMDA/Regulation C, ECOA/Regulation B and present reports to management and business lines and recommend action plans to remediate.
• Communicate with business leaders to solve and prevent future errors and regulatory findings using root-cause analysis
• Lead weekly TRID/ Regulation Z trainings for peers and coworkers and create job aids for QC reviews and best practices
• Execute statistical sampling methods using confidence intervals and margin of error to select statistically accurate samples for quality reviews

Minneapolis, Minnesota, United States

• Conducted research on high risk mortgage loans using investigative techniques to determine liability and risk of cases
• Performed analysis to detect patterns, trends, anomalies, and schemes such as money laundering, forgery, appraisal fraud, occupancy fraud, income fraud, and straw buyer scams
• Drafted reports of findings and trend analysis and made recommendations to mitigate risk and prevent financial loss or business interruptions, sometimes reporting findings with an Unusual Activity Escalation Form.

Minneapolis, Minnesota, United States

• Supported clients by clarifying information about Fannie Mae, Freddie Mac, TRID/Regulation Z guidelines and Wells Fargo correspondent seller guidelines
• Provided excellent customer service to clients by communicating updates on mortgage loan documents and loan status and by providing clarification on how documents that do not meet compliance standards can be fixed
• Met quality and production standards each month and was a top performer in quality and customer service benchmarks

Minneapolis, Minnesota, United States

• Reviewed mortgage loan documents in detail according to Fannie Mae, Freddie Mac, TRID/Regulation Z guidelines and Wells Fargo correspondent seller guidelines and entered data accurately into Wells Fargo data base in a.

Minneapolis, Minnesota, United States

• Oversaw a large loan document relocation project in the mortgage loan vault by monitoring employees and reporting daily progress.
• Assured accuracy of transporting loan documents by performing daily quality checks.
• Retrieved loans and precisely placed them in their exact numerical location at a fast pace.

Greater Minneapolis-St. Paul Area

• Assisted middle school aged students with pre-algebra, algebra, pre-calculus
• Created practice questions, tests, and homework for students

St Paul, Minnesota, United States

• Prepared schedules and delegated daily duties to over 50 employees and monitored employees to ensure park is running at maximum efficiency
• Performed daily safety checks on rides and evaluated ride operators as well as administered first aid to guests and employees
• Distributed and accounted for daily cash used by ticket sellers and vendors in the park
• Edited and customized 2014 ride operator training manual to certify ride operators in training
• Resolved guest complaints or concerns at Guest Services in order to maintain customer satisfaction

Duluth, Minnesota, United States

• Graded college level Statistics and Discrete Mathematics homework
• Solved homework problems to assist professors

Duluth, Minnesota, United States

• Organized group tours of the estate, confirmed group numbers and collected deposits by keeping in contact with group leaders
• Arranged and filed data such as attendance numbers, daily sales, and RSVPs to large events in Microsoft Excel
• Generated and reviewed cash audit reports in order to perform daily cash reconciliations
• Assisted in ticket sales and running the Gift Shop

Duluth, Minnesota, United States

Assisted students with math subjects such as Algebra, Precalc, Calc I-III, Differential Equations with Linear Algebra, Discrete Mathematics, StatisticsMaster Tutor Certification, 80+ hours