Ellen Turnbull Assoc Cipd Email and Phone Number

MARCH 2014-PRESENTSENIOR DUAL STORE MANAGER/ NEW LOOK Bromley/Wandsworth . Undertaking an underperforming and challenging role in a busy high-profile store in the centre of Croydon, leading a team of 4 mangers and 25 staff with an annual turnover of 3.5m.. Improved all aspects of the store, from people issues to sales and service and now it’s a performing store with a positive LFL/Target. 87% engagement score. . Accountable for managing day to day operations, including the achievement of daily key performance indicators and a comprehensive calendar of events and promotions.. Leading fulfilment of visual merchandising requirements, presenting attractive, enticing displays in a competitive market.. Ensuring at all times compliance to administration and audit requirements, through improving service levels and staff productivity and performance, stock management & close collaboration with head office.. Training and motivating the team to chase sales, utilising full knowledge of product portfolio to up and cross sell peripheral and accessory items.. Managing payroll, right people, right time, right place.. People Specialist up skilling and inducting all new Managers to the business and supporting the region with best practice and compliance. Supporting with ER cases including disciplinary and investigations, grievances and mediation, all governed within Acas code of conduct and employment law. Occupational Health requests, Capability and wellbeing, highlighting any adjustments that is needed. Have been involved an Industrial Tribunal case. Recruitment of Management and employees and the onboarding process. Compliance with right to work documents. Setting up PDP for both stores, for management and reviews for store teams. Informal and formal performance management. Established Manager for internal growth. Liaising with the wider business to download any communication in regards to the people aspect.