Talent Acquisition | Talent Management | Leadership Development

Managed large team responsible for the full-cycle recruiting of front-line and salaried employees while ensuring compliance, developing strategic partnerships with hiring managers/senior leaders and delivering thousands of candidates with the JetBlue experience. Led cross-functional Inflight hiring refresh resulting in a 25% increase in interview-to-hire conversion and a 5% decrease in 90-day attrition over a 6-month time frame. Oversaw the preparation and execution of high-volume interview days across the United States to attract, recruit and hire top customer-service talent, filling training classes of 70 every 30 days.Spearheaded needs assessment to enhance companywide new hire orientation & onboarding experience.

Managed client group of exempt and non-exempt employees and partnered with leadership team to drive business results through delivering on key HR processes/programs including: staffing/assimilation, talent development & performance management, compensation management, HR operations, workforce planning, engagement, employee relations, and compliance.

Responsible for assisting with the development of actionable talent management strategies and solutions. Supported the execution of Performance Management, Succession Management, and Competency Management to support a culture of high performance.Participated in performance management overhaul project, both content and technology, resulting in a full program change and integrated software talent suite. Prepared and assisted in the creation of succession planning program materials for director level and above, including the integration of goal setting, trajectory, talent check-ins, and customized development plans. Partnered in design and implementation of companywide job shadow program and managed summer College Crew program for undergraduate and graduate students.

Attended 2 year, full-time MBA program at the #1 ranked International Business School. Graduated with honors (3.8 GPA) and acted as project lead on multiple cross-cultural teams.Specialized in Global Marketing, Management Consulting and Global Management/Leadership. Accepted to and attended prestigious study abroad programs in Mexico, China and Argentina.Member of Global HR Management Club and acted in leadership capacity on Global Marketing Club and Student Government. Consulting clients included DISH Network and The CORE Institute.

Managed and educated high net worth client base, assets in excess of $500MM, on issues concerning financial and economic news, investment suitability, processing procedures and regulatory and legal issues.Designed and delivered presentations focused on process improvement, including best practices training for consultative sales leads, resulting in a 40% increase in team leads. Excelled in establishing and retaining relationships with client base by utilizing talents in professional presence, relating, listening and effective positioning, resulting in a 96% annual call quality score and an assignment to the new hire training team.

Coached new hire representatives to strengthen sales and brand marketing tactics during financial crisis. Advised new hires on performance management system and ensured high employee morale during training.