Customer Relationship and Community Manager•Directly interfaced with 100+ Employers, solving their technical, invoicing, and job posting difficulties•Created and administered Customer Surveys, compiling results to help guide feature prioritization • Designed email templates and process for customer support and customer acquisition• Used social media outlets to connect and maintain customer relationships

Member Relations, Merchandising, Assistant Buying, Junior Golf Instruction•Focused on creating high level of customer satisfaction among members and customers, including specialized scheduling concerns, merchandise ordering, customer complaints, and lost or stolen items•Microsoft Excel; converted rolodex contact information into spreadsheet, created innovative tracking system for members’ tournament scores•Managed and published daily announcements on the Golf Course website

Customer Relations, Social Media Coordinator, Stock Room Manager•Lead Retail Team by example, handling sales, customer returns, quality control, customer concerns, to create a high-end and luxurious shopping experience for all customers •Coordinated shipments in and out of store; Organized stock room to optimize sales process•Self-initiated rehaul of Madison Store Social Media Campaigns, 400% user growth in 5 months•Designed Email Marketing Promotions in Microsoft Publisher and Ran Email Campaign for in store promotions and events

Customer Relations, Merchandising, Keyholder•Awarded Top Monthly Salesperson Award for Highest Sales of Shoes•Managed Point of Sale (POS) software, analyzed inventories, sales and customer information•Acted independently to organize and document (excel spreadsheet) backroom inventory on free time, increasing inventory visibility, tightening inventory control and accelerating customer response•Trained new hires in POS, store policies, receiving/managing inventory, register control