Ellen Cline Email & Phone Number

Greater Denver Area

Greater New York City Area

• Customer Relationship and Community Manager
• Directly interfaced with 100+ Employers, solving their technical, invoicing, and job posting difficulties
• Created and administered Customer Surveys, compiling results to help guide feature prioritization
• Designed email templates and process for customer support and customer acquisition
• Used social media outlets to connect and maintain customer relationships

Castle Rock, CO

• Member Relations, Merchandising, Assistant Buying, Junior Golf Instruction
• Focused on creating high level of customer satisfaction among members and customers, including specialized scheduling concerns, merchandise ordering, customer complaints, and lost or stolen items
• Microsoft Excel; converted rolodex contact information into spreadsheet, created innovative tracking system for members’ tournament scores
• Managed and published daily announcements on the Golf Course website

Greater New York City Area

• Customer Relations, Social Media Coordinator, Stock Room Manager
• Lead Retail Team by example, handling sales, customer returns, quality control, customer concerns, to create a high-end and luxurious shopping experience for all customers
• Coordinated shipments in and out of store; Organized stock room to optimize sales process
• Self-initiated rehaul of Madison Store Social Media Campaigns, 400% user growth in 5 months
• Designed Email Marketing Promotions in Microsoft Publisher and Ran Email Campaign for in store promotions and events

Scottsdale, AZ

• Customer Relations, Merchandising, Keyholder
• Awarded Top Monthly Salesperson Award for Highest Sales of Shoes
• Managed Point of Sale (POS) software, analyzed inventories, sales and customer information
• Acted independently to organize and document (excel spreadsheet) backroom inventory on free time, increasing inventory visibility, tightening inventory control and accelerating customer response
• Trained new hires in POS, store policies, receiving/managing inventory, register control

Bachelor Of Arts, Chemistry Secondary Education

2009 Bachelor Of Arts, Chemistry Secondary Education

Education record

International Baccalaureate