Lead diverse and multi-cultural team across North and Latin America, EMEA, and APJ/GC regional sales L&D operations team. Drive global standard processes across Commercial, Enterprise, Technical, and Partner learning interventions, including Instructor-led Training and Virtual Instructor-led Training, product and solutions training, virtual labs, large scale events, selling skills, and tools. Feedback point into optimizing operational processes. Point of Contact for Regional Training Directors and Training Consultants with operational questions. Point of Contact into the global operations team with input/requests. Drive accountability within regions to global standards.

Global Sales Learning & DevelopmentNorth America Operations Lead (2015-2017)Lead North America training operations team. Drive global standard training processes within North America across all sales. Facilitate regional forecast meeting to include all Instructor-led Training and Virtual Instructor-led Training product and solutions, virtual labs, selling skills and tools. Manage new hire sales onboarding class logistics. Feedback point into optimizing operational processes. Point of Contact for Regional Enablement Directors and training consultants. Point of Contact into the global operations team with input/requests/advocating North America operational needs. Drive accountability within region to global standards. Partner with North America training manager to align/assign training capability to forecast needs. Manage day to day execution of classes against forecast and minimize risk. Submit necessary T&E and OpEx quarterly requests as they align to forecast needs. Regional point of contact with training delivery vendors.Technical Training Operations (2014 - 2015)Responsible for development and operational execution of North America onboarding program. Collaborate with global design team to develop and design relationship onboarding and vitality sales training programs. Coordinate with Talent Acquisition team and Training Consultants to schedule and manage new hire programs across all US-based sites. Technical Sales Trainer (2012 – 2014)Lead SFDC trainer for the US. Responsible for global compliance training, customer relationship management programs, consultative selling skills, and both inside and field new hire training. Sales tools design consultant. Collaborate with marketing and product groups to assist with delivery of new product training. Formally and objectively document and assess performance of new hires and deliver feedback to management team individual contributors. Coordinate guest speakers and specialists for specific training programs.

Responsible for the overall relationship with key enterprise accounts in Mid-Atlantic and Great Lakes regions. Responsible for revenue quota attainment, driving customer satisfaction, leveraging partners, and closing industry solutions. Member of the Net Promoter Score task force, working with management executives to improve customer loyalty scores. Managed and coordinated internal resources to develop and retain account relationships Salesmaker of the Quarter, FY 07 and MVP in FY 06, FY 09, and FY 11 100+% attainment of quota for fiscal years 2007 – 2012 Key wins around desktop transformation, Enterprise Data Warehousing, and Enterprise Collaboration.

Responsible for all aspects of the home buying and selling process. Corporate relocation specialist, managing relationships with Fannie Mae, Countrywide Financial, Prudential Relocation, and Household Financial Services. Top listing producer 2003 and 2004 Outstanding Production award recipient in 2003 and 2004

Responsible for implementing grammar, writing, and reading objectives according to the Texas Essential Knowledge and Skills guidelines. Implemented, incorporated, and interpreted state and local educational guidelines to fit with local curriculum. Worked with at-risk students and developed strategies for success for struggling students.

Education sales representative responsible for positioning Dell products and solutions in school districts. Managed bids and contracts to develop technology plans by working with individual school districts. Strengthened and developed customer partnerships through solutions-based selling. Watched strategy and execution unfold to drive short and long term results in customer base. Managed account base and quota from $5 – 10 Million and continually lead the team in growth and revenue. Increased customer satisfaction while surpassing quota.  Northeast Region Award Winner for Outstanding Performance 2000

7th Grade Grammar and Reading TeacherResponsible for implementing grammar, writing, and reading objectives according to the TAAS guidelines.Implemented organizational strategies according to the five steps of the writing process.Introduced "whole language" study as a way to improve all aspects of language study.Sponsored the impromptu speech team.Sponsored the cheerleading squad.