Ellen Dharmaraj Email & Phone Number

Melbourne, Victoria, Australia

- Strategic prioritisation for front door change requests to Financial Crime Operations.- Responsible for enterprise change initiatives impacting Customer Due Diligence (CDD) teams.- Triaging new requests with CDD team and completing business impact assessments (BIAs).- Design proposals for recommendations off the back of comprehensive analysis for.

Melbourne, Victoria, Australia

- Supplier governance for vendors supporting Financial Crime Operations- Managing supplier performance and risk controls- Consulting Financial Crime Operations Leadership team with vendor solutions- Raising and executing new contractual agreements and renewals in partnership with Strategic Sourcing (Procurement)

Docklands, Melbourne, Australia

• Managing the day-to-day operational expectations of external print for the NAB Enterprise with a contract value of over $10 million.
• Overseeing and enabling contractual obligations for the above suppliers, ensuring that essential mail services, such as customer statements and account servicing letters, are: 1. produced in print and online channels.
• Tracking supplier SLAs against targets and producing reporting for Head Of Cash, Cheque & Print.
• Performing monthly, quarterly and annual compliance reviews aligned to NAB’s supplier management framework.
• Validating and processing supplier invoices with a purchase order value of up to $1 million + per month using SAP Requisition and Ariba.
• Refining risk controls for supplier-related processes to align with customer obligations.

Docklands, Melbourne, Australia

• Accountable for the Job Ready programs for new and existing team members in NAB Assist, which includes:
• Recruitment of new front-line staff, which includes arranging sourcing, assessment centres, role plays and one-on-one interviews
• Core skills training on systems, consumer and commercial products, associated processes, risk requirements and enterprise policies
• Communications training to demonstrate empathy and understanding for customers going through difficult situations
• Coach, develop and lead a team of 5 direct reports and 50 indirect reports: Advisors (Entry Level), Associates (Facilitators), Team Leaders and Consultants
• Lead and deliver new training programs for NAB Assist and coordinate with external partners for specialised requirements

Docklands, Melbourne, Australia

• 6-month secondment to develop operational framework, governance structure and enhance people capability for Decisioning Team.
• Day to day responsibilities include:
• Coaching, development and leadership a team of 12 – Analysts and Senior Analysts, who are responsible for creating, maintaining, analysing and improving collections strategies and treatment options as well as enabling.
• Development and management of compliance, governance, operational excellence, visual management, performance and resource management for Decisioning.Achievements:
• Developed Decisioning Governance, Compliance & Capability Framework
• Designed & Built Operational Performance Dashboard and Reporting for Decisioning

Melbourne, Australia

• Coach, develop and lead a team of 13 direct reports: Advisors (Entry Level), Associates (Senior), Team Assistants and Up Skill Associates (Facilitators)
• Develop and implement operations management support to NAB Assist including visual management requirements.
• Manage expenses & delegated authorities (credit & lending decision thresholds) for NAB Assist.
• Manage induction and up skill capability programs for NAB Assist.
• Ensure all businesses in NAB Assist are well supported to carry out their roles.Achievements:
• Successfully migrated administrative and SAP requirements for 3 major redesigns in NAB Assist (2012, 2013 and 2014).

• 3-month secondment opportunity
• Coach, develop and lead four team leaders
• Overview 12pm – 9pm operations in outbound cards teams with up to 150 indirect reports
• Initiate and trial 80/20 coaching on an operations manager level
• Identify daily, weekly, monthly and quarterly plans for operations managers to follow to support 80/20 coaching and other core tasks

• Secondment opportunity leading Skip Trace operations and measured performance as per instructions by Executive Manager
• Conducted one on ones feedback sessions with 27 staff
• Arranged and conducted working hours decreased temp staff FTE decrease for September while managing a behavioural issue
• Prepared and presented perm end of year performance discussions in a limited timeframe with no prior preparation
• Analysed current environment and produced observations and recommendations upon completion of relief and presented this to Executive Manager

Melbourne, Australia

Melbourne, Victoria, Australia

- Crisis support for callers to 13 11 14, a 24/7 call service.- Brief crisis interventions to help seekers in need.- Suicide prevention and strength-based approach to care.

Melbourne, Victoria, Australia

Online and phone-based counselling for adults and older children with a goal to create a safe road to recovery, toward the ultimate goal of not only feeling better, but also for clients to go out in the world on their own with confidence.My key areas of focus are:- Addiction- Alcohol Use- Anxiety- Bereavement- Career Guidance- Depression- Drug Abuse.

Melbourne, Australia

A consulting service dedicated to assist individuals looking to transcend to their next opportunity in life.Services offered:- Career Consulting, including: Resume Writing, Cover Letter Writing, LinkedIn Profile Creation & Updates, Interview Preparation, Career Coaching & Guidance- Tutoring: TAE40116 Certificate IV Training & Assessment and BSB51915.

Melbourne, Victoria, Australia

• Provide counselling to standard and complex client presentations affected by substance abuse and related issues. My responsibilities include:
• Conduct counselling sessions and assessments using the Victorian AOD assessment tools and RediCase over telephone, online (Zoom) and face-to-face for clients who are wanting support with overcoming their addictions.
• Participate in clinical review sessions to review client assessments and discuss best course of treatment with peers and supervisors.
• Observe Senior AOD Counsellors and Care and Recovery Clinicians in their day to day and how they approach treatment and decision-making with clients including those with complex and legal concerns.
• Engage in supervision.Apart from AOD issues, working with clients and connecting with others in the agency has given me experience in other client concerns, including but not limited to:
• Family violence (mental, emotional, financial, physical, etc)

Melbourne, Australia

Successfully delivered a 4.2kg baby and was primarily responsible for his around-the-clock care and development. Although I am now working back at NAB full-time, I still hold this position in a lifetime capacity.

Postgraduate Diploma, Psychology

Bachelor Of Counselling (Coaching), Counselling, Gpa 6.28 (Distinction) And 2022 Dux

Specialised skills in counselling, life coaching and general psychology.

Diploma Of Management, Operations Management And Supervision

Diploma of Management

Vce

Year 12