Ellen Eckert Email & Phone Number

Wilsonville, Oregon, United States

Technical interface between DWFritz and managed service providers for establishment, maintenance, and support of on-site and cloud information systems in a fast-paced manufacturing environment. Act as escalation point for Service Desk and infrastructure issues, point-of-contact for confidential and sensitive support, and on-site technical lead for Active Directory, networking, and IT services and applications. Lead and collaborate with internal and external partners on IT projects ranging in size and scope with varying deadlines and priorities depending on business needs.Ensure data accuracy, security, and compliance by helping develop, implement, and monitor information systems policies and procedures.Administer and oversee aspects of Microsoft 365, Azure, virtualization, backup, and other information systems applications and devices.Manage software licensing, certificates, domain registrations, and IT expenses.Work with system and data owners to establish requirements, specifications, and configurations for end-user devices, operating systems, and software. Research, test, and evaluate new technology, applications, and systems both internally and with external partners. Use research skills to find solutions to complex Service Desk issues and requests, and communicate technical subject matter clearly and concisely across the organization. Provide mentoring, cross-training, and skill development to team members by sharing knowledge and experience.

Vancouver, Washington, United States

IT technical lead for the Western Federal Lands division of the Federal Highway Administration.Promoted from Junior Systems Administrator to Lead Systems Administrator within first year of hire. Administered and developed subject matter expertise of Oracle project management system used across Federal Lands Highway division. Point-of-contact for project controls, system owners, and customers. Administered Storage Area Network, VMware ESXi environment, backup and tape library system, Azure test resources, and Active Directory and Group Policies. Assisted IT teams across the U.S. Department of Transportation with on-site support, acting as a technical interface between DOT and Western Federal Lands. Participated in and eventually led IT projects from conceptualization to completion following established and complex change management policies and procedures. Maintained and tested disaster recovery processes and environments. Collaborated with system and data owners for establishing specifications, configurations, and standards. Kept certificates and software licenses current. Scheduled and performed after-hours maintenance and provided on-call support. Collected information from various sources including online research, vendors, service providers, and staff to remediate issues and formulate improvements and solutions to IT infrastructure. Supported Service Desk as escalation point for complex issues following established incident management policies and procedures, providing timely follow-through and resolution with colleagues and customers. Used new and modified scripts to automate tasks. Created and updated documentation and Standard Operating Procedures. Performed vulnerability remediation in compliance with U.S. DOT cybersecurity standards and contributed knowledge during annual systems audit. Trained and mentored colleagues in the IT discipline. Collaborated with Systems, Server, and Network Administrators across DOT departments.

Resolved a wide range of hardware and software issues in a timely manner in a fast-paced manufacturing environment. Prioritized work and balanced multiple activities simultaneously to meet deadlines and schedules. Communicated technical information to non-technical customers with empathy and kindness. Installed, configured, and performed diagnosis on operating systems, equipment, devices, and software used throughout the company. Set up, maintained, and disassembled workstations and work areas using cable management best practices. Established and modified accounts across all systems for employees at all stages of employment. Gave one-on-one and group information systems training to staff. Assisted with installation and configuration of new technology. Under general supervision, used network devices to troubleshoot and diagnose issues. Acted as key contact to handle labels and support label printers. Administered and acted as subject matter expert of document management system. Provided research and information retrieval for staff. Oversaw data backups and archiving. Imported documents into document management system in a timely manner. Entered metadata into records database in compliance with military and aerospace manufacturing industry standards. Reviewed documents and retention schedules for completeness, correctness, and compliance at each stage of the document lifecycle. Worked with staff, suppliers, and vendors to obtain missing, incorrect, or incomplete documents. Used knowledge of systems to implement paperless processes throughout the company. Worked closely with staff to analyze information from various sources and make recommendations based on company needs and goals. Wrote policies and procedures in pursuit of new certifications and evolution of company needs. Participated in development of company-wide Data Governance activities.

Gladstone, Oregon

Managed all adult fiction, non-fiction, foreign language, and periodicals collections following industry best practices and community needs. Maintained expert-level knowledge of collections operations. Participated in development of library-wide policies and procedures, collection development, special projects, reporting, and goals. Provided reference, readers advisory, and information literacy services to the public in a high-volume environment to help meet information and research needs in all available formats. Organized, directed, and promoted library programs and outreach activities for adults. Conceptualized and directed a technology support and literacy program for any member of the public to improve knowledge and use of technology in any format. Acted as library liaison to specialized divisions in the Libraries in Clackamas County Cooperative.

San Mateo, California, United States

Co-administered ArchiveGrid, a research system of electronic finding aids and MARC records to help users do research in 1,500 archives and special collections in North America and Europe. Worked in a one-on-one and team environment in the development of a centralized finding aids database and the design of a free web-based tool for researchers to find information. Maintained integrity of database records and performed monthly harvests of EAD XML content.Managed relationships with librarians and archivists who contribute content to ArchiveGrid. Assisted in the configuration of electronic finding aids for inclusion in ArchiveGrid. Exhibited ArchiveGrid at conferences and gained new finding aids contributors.Promoted ArchiveGrid to internal and external audiences at meetings and conferences through webinars and presentations.Conducted research of archives and special collections users and published findings in a co-written paper by the ArchiveGrid Team.Wrote content for the ArchiveGrid website and blog.

Beaverton, Oregon

Built consultative relationships with high-speed cable customers to create understanding and resolve all technical and account issues.Found solutions to customer needs through active listening, empathy, professionalism, and problem solving in a fast-paced, structured, dynamic and high transaction environment. Maintained composure in stressful situations and diffused angry and upset customers.Multitasked between multiple tools and systems (billing systems, knowledge base, technical tools, etc.) to apply information to any customer interaction.Maximized sales and retention opportunities using knowledge of products and services.Demonstrated skill in communicating and explaining basic account information to the customer with focus on first-call resolution. Accurately calculated and communicated taxes, fees, onetime charges and recurring monthly fees.Demonstrated awareness of company policies and procedures while applying sound judgment within scope of role. Followed guidelines for Customer Proprietary Network Information and Personal Identifiable Information.

Portland, Oregon, United States

Wrote feature and news articles and shot photographs for weekly newspaper about the Catholic Church and community in Oregon. Technology: MS Office, Adobe InDesign, digital camera.

Bureau reporter covering all beats in coverage area for daily newspaper.Wrote features, took photographs and contributed to special sections and enterprise pieces.Determined newsworthiness of information by collecting, verifying, and analyzing information.Wrote readable and engaging news stories with the reader’s perspective in mind.Received and followed up on assignments or investigate news leads/tips.Abided by journalism’s ethics and codes. Used integrity and morality to exercise fair and objective reporting and judgment.Contacted, interviewed, and researched sources.Maintained notes and audio recordings.Cooperated with reporters, photographers, and editors.Stayed up-to-date with the latest current events by studying news, attending meetings and events, and developing professional relationships with elected officials, government employees, businesses, leaders, and others in the community.Technology skills: MS Office, web searching, databases, digital camera.Demonstrated communication, lobbying, and active listening skills.

Education, government, and community news beat reporter for bi-weekly newspaper. Wrote a variety of types of newspaper stories including breaking news, features, and in-depth analysis. Shot photographs, designed pages, wrote headlines and captions, proofread, and edited. Determined newsworthiness of information by collecting, verifying, and analyzing information.Wrote readable and engaging news stories with the reader’s perspective in mind.Received and followed up on assignments or investigate news leads/tips.Abided by journalism’s ethics and codes. Used integrity and morality to exercise fair and objective reporting and judgment.Contacted, interviewed, and researched sources.Maintained notes and audio recordings.Cooperated with reporters, photographers, editors, and production staff.Stayed up-to-date with the latest current events by studying news, attending meetings and events, etc.Technology skills: MS Office, web searching, databases, QuarkXPress, digital camera.Demonstrated communication, lobbying, and active listening skills.

Beaverton, Oregon

Balanced multiple tasks at the same time in high-volume call center for mobile device customers.Listened, problem-solved, and delivered solutions for all technical and account questions and issues. Maximized opportunity to improve customer experience by connecting customers to products and services.

Master'S Degree

Bachelor'S Degree

High School Diploma

Education record