Ellen Eckert Email & Phone Number

Wilsonville, Oregon, United States

Technical interface between DWFritz and managed service providers for establishment, maintenance, and support of on-site and cloud information systems in a fast-paced manufacturing environment. Act as escalation point for Service Desk and infrastructure issues, point-of-contact for confidential and sensitive support, and on-site technical lead for Active.

Vancouver, Washington, United States

IT technical lead for the Western Federal Lands division of the Federal Highway Administration.Promoted from Junior Systems Administrator to Lead Systems Administrator within first year of hire. Administered and developed subject matter expertise of Oracle project management system used across Federal Lands Highway division. Point-of-contact for project.

Resolved a wide range of hardware and software issues in a timely manner in a fast-paced manufacturing environment. Prioritized work and balanced multiple activities simultaneously to meet deadlines and schedules. Communicated technical information to non-technical customers with empathy and kindness. Installed, configured, and performed diagnosis on.

Gladstone, Oregon

Managed all adult fiction, non-fiction, foreign language, and periodicals collections following industry best practices and community needs. Maintained expert-level knowledge of collections operations. Participated in development of library-wide policies and procedures, collection development, special projects, reporting, and goals. Provided reference.

San Mateo, California, United States

Co-administered ArchiveGrid, a research system of electronic finding aids and MARC records to help users do research in 1,500 archives and special collections in North America and Europe. Worked in a one-on-one and team environment in the development of a centralized finding aids database and the design of a free web-based tool for researchers to find.

Beaverton, Oregon

Built consultative relationships with high-speed cable customers to create understanding and resolve all technical and account issues.Found solutions to customer needs through active listening, empathy, professionalism, and problem solving in a fast-paced, structured, dynamic and high transaction environment. Maintained composure in stressful situations.

Portland, Oregon, United States

Wrote feature and news articles and shot photographs for weekly newspaper about the Catholic Church and community in Oregon. Technology: MS Office, Adobe InDesign, digital camera.

Bureau reporter covering all beats in coverage area for daily newspaper.Wrote features, took photographs and contributed to special sections and enterprise pieces.Determined newsworthiness of information by collecting, verifying, and analyzing information.Wrote readable and engaging news stories with the reader’s perspective in mind.Received and followed.

Education, government, and community news beat reporter for bi-weekly newspaper. Wrote a variety of types of newspaper stories including breaking news, features, and in-depth analysis. Shot photographs, designed pages, wrote headlines and captions, proofread, and edited. Determined newsworthiness of information by collecting, verifying, and analyzing.

Beaverton, Oregon

Balanced multiple tasks at the same time in high-volume call center for mobile device customers.Listened, problem-solved, and delivered solutions for all technical and account questions and issues. Maximized opportunity to improve customer experience by connecting customers to products and services.

Master'S Degree

Bachelor'S Degree

High School Diploma

Education record