Ellen Friedman

Ellen Friedman Email and Phone Number

Managing Director, Head of Service Reliability Engineering and End of Life Program @ MUFG
New York, NY, US
Ellen Friedman's Location
Syosset, New York, United States, United States
Ellen Friedman's Contact Details
About Ellen Friedman

As a strategic, hands-on TECHNOLOGY LEADER, Ellen delivers solutions to complex issues while finding ways to increase capacity, mitigate risk, avoid cost, to meet business and service requirements. She is a recognized industry leader who has published 25+ papers who gained technical depth and business acumen as the owner of a technology-consulting firm.She is a collaborative leader and mentor, who builds respected teams, leads by example, brings diverse groups to agreement, and coordinates business units and technical support teams to develop and deploy solutions. As Director of Cloud Migration Engineering she is leading efforts to build a Migration Factory as part of a multi-year, Transformation Program to the AWS Cloud. The factory model creates a repeatable process from design through automated provisioning with the objective to reduce operational costs and complexity and provide a scalable, secure and compliant platform.As Director Capacity Planning, Performance Engineering & Service Level Management, Ellen built the practices from the ground up – growing it to a team of 12.As Director IT Services, she took on the challenge of managing DB and middleware teams, and led team through a multi-year program to upgrade aging core banking systems.■VENDOR MANAGEMENT – Responsible for delivery of multi-year program with direct oversight of migration partners and management of on-shore/off-shore team. ■ COLLABORATION & PERSUASION – As a consultant, brought together leaders from different organizations to develop solutions that standardized systems and databases saving processing time.■ SERVICE DELIVERY & SOLUTIONS – Established governance process for establishing, modifying & reporting on system/application SLAs.■ APPLICATION & PERFORMANCE OPTIMIZATION – Established APM practice and led hundreds of efforts to improve application performance 2x to 5x.Ellen is the Chairperson for CMG NY Chapter – and a recipient of the J.W. Mullen and Best Paper Awards.

Ellen Friedman's Current Company Details
MUFG

Mufg

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Managing Director, Head of Service Reliability Engineering and End of Life Program
New York, NY, US
Employees:
85
Ellen Friedman Work Experience Details
  • Mufg
    Managing Director, Head Of Service Reliability Engineering And End Of Life Program
    Mufg
    New York, Ny, Us
  • Mufg
    Managing Director, Head Of Service Reliability Engineering And End Of Life Program
    Mufg May 2022 - Present
    Chiyoda-Ku, Tokyo, Jp
  • Mufg Union Bank, N.A.
    Director, Head Of Service Reliability Engineering
    Mufg Union Bank, N.A. Jan 2020 - May 2022
    Head of Service Reliability and Delivery Engineering (50+ FTEs and SOW resources) responsible for Enterprise Tools and Implementation, Strategy and Governance, the ServiceNow Platform, Asset and Configuration Management and DevOps automation and pipelines, Vulnerability Management, Event Management and Monitoring, Capacity and Performance Engineering, Application Performance,and Digital Experience Management.• Provide Management and Oversight for the ServiceNow Platform delivering process and functional design improvements in support of IT Service Management and unified Access Management while providing and implementation of new capabilities for HR Service Delivery and Onboarding and Offboarding of colleagues.• Partner with Architecture and Engineering teams and influence application and system design to optimize service uptime and user experience and partner with business, application and engineering teams to implement automation opportunities to drive down toil and reduce technical debt• Provide solutions to streamline operations and develop strategy to predict/prevent user issues by customizing monitoring and log analysis tools to report on application availability, performance, reliability and “system health” to drive down incidents and minimize the mean time to detect and repair (MTTD and MTTR). • Support, train and enable DevSecOps capability maturity to improve service agility, performance and reliability in support of critical legacy applications and modern, cloud-native applications.• Lead DevOps efforts to provide automated pipelines, workflows and processes and automate infrastructure and application provisioning for hybrid deployments resulting in efficiency gains and improved service delivery Leadership:Program Leadership for Vulnerability Management and End of Life(EOL)/End of Service(EOS) IT Journey Lead for Onboarding and Offboarding
  • Mufg
    Director, Aws Cloud Migration Engineering
    Mufg May 2018 - Jan 2020
    Technology Lead responsible for executing a 3-year program to create a target operating model with agile team structure for the development and delivery of a Migration Factory.
  • Mufg
    Director, It Services
    Mufg Jul 2015 - May 2018
    Chiyoda-Ku, Tokyo, Jp
    Lead a team of 40 employees/consultants in Service-Level Management, Capacity Planning, Performance Engineering & Testing, Database Administration, External Webhosting, and Middleware. Manage a multimillion-dollar software licensing portfolio.Partner with development, architecture, and infrastructure teams to ensure solutions satisfy business and service level requirements – meeting objectives while satisfying compliance and regulatory requirements.
  • Bank Of Tokyo-Mitsubishi Ufj
    Director Capacity Planning And Performance Engineering
    Bank Of Tokyo-Mitsubishi Ufj 2009 - 2015
    Chiyoda-Ku, Tokyo, Jp
    Defined and implemented Capacity Management Practice for the Bank – conducting gap analysis, writing manuals, and developing a plan and overall governance. Built Performance Engineering and Service Level Management practices and grew total team from 0 to 12 employees and consultants.Developed standard toolset and ensured performance engineering and testing was incorporated into the Project Life Cycle. Established KPIs and acceptance criteria for deployments.Implemented SOPs and governance process for capacity planning and performance engineering to measure, monitor, report, and forecast production systems, new applications, and Cloud services.Provided comprehensive reporting across all platforms (VMware, AIX, network, mainframe, and storage) for strategic and tactical decision-making, identifying risk of capacity shortfalls and rolling forecasts of resource demand.Created a Performance Engineering and Testing Center of Excellence.Revamped Service Level Management for all critical in-house developed applications and third-party systems – established new SOPs, guidelines, reporting, and integration to the SDLC.Provided show back of resources for each application across the infrastructure—in production and development environments—including cost of supporting business on premise for comparison with Cloud deployments.
  • Cmg
    Cmg Director
    Cmg 2004 - 2011
    Past CMG Director held various positions including marketing, and organizational liaison .
  • Srm Associates, Ltd
    Owner / Executive Consultant
    Srm Associates, Ltd Jan 1986 - Mar 2009
    Co-founded independent consulting firm that specialized in resource planning and performance optimization and testing for large-scale IT projects in Fortune 500 companies.Services included: management consulting, systems planning, business process re-engineering, application architecture design and performance optimization, service management, modeling, forecasting, benchmark design, performance load testing, business continuity and disaster recovery planning, and charge back and configuration management.Numerous seminars and technical presentations given throughout the US and Europe.
  • Consulting At Ups
    Consultant
    Consulting At Ups Mar 2004 - Jun 2008
    Atlanta, Ga, Us
    Assignments have involved management presentations as well as technical reviews of performance, on-going systems monitoring and capacity planning to ensure adequate performance during peak periods. Systems included iSeries, Linux, AIX and Windows. Studies involved server consolidation efforts for iSeries and AIX as well as consolidation of Windows servers using VMware for test and production. Specific projects at UPS have involved multiple platforms and application optimization, forecasting, service level management and capacity planning.
  • Consulting At Bcbs Horizon
    Consultant: Load Testing And Capacity Planning
    Consulting At Bcbs Horizon Mar 2001 - May 2003
    Consulting for Siebel CRM application, application optimization, Mercury Load testing, web log analyis and service level monitoring and measurement.
  • Aig
    Consultant
    Aig 2000 - 2002
    New York, Ny, Us
    Consulting on Capacity Management and Server Consolidation

Ellen Friedman Skills

Leadership It Strategy Enterprise Architecture Management Consulting Capacity Planning Application Performance Management Service Level Management It Service Management Vendor Management Sdlc Cloud Applications Project Management Risk Management Business Continuity Disaster Recovery Vmware Linux Windows Databases Middleware Network Performance Statistical Data Analysis Performance Benchmarking Itil Unix Performance Tuning Virtualization Saas Integration Storage Business Process San Sharepoint Aix Analysis Data Center Testing Management Mainframe It Management Project Planning Business Analysis Infrastructure Capacity Planning System Deployment Availability Monitoring And End User Experience Monitoring Iaas Paas Cloud Computing Ibm Aix Cloud Engineering

Ellen Friedman Education Details

  • University At Buffalo
    University At Buffalo
    Statistics
  • Suny At Stony Brook, B.S.
    Suny At Stony Brook, B.S.
    Mathematics

Frequently Asked Questions about Ellen Friedman

What company does Ellen Friedman work for?

Ellen Friedman works for Mufg

What is Ellen Friedman's role at the current company?

Ellen Friedman's current role is Managing Director, Head of Service Reliability Engineering and End of Life Program.

What is Ellen Friedman's email address?

Ellen Friedman's email address is el****@****ank.com

What is Ellen Friedman's direct phone number?

Ellen Friedman's direct phone number is +151692*****

What schools did Ellen Friedman attend?

Ellen Friedman attended University At Buffalo, Suny At Stony Brook, B.s..

What skills is Ellen Friedman known for?

Ellen Friedman has skills like Leadership, It Strategy, Enterprise Architecture, Management Consulting, Capacity Planning, Application Performance Management, Service Level Management, It Service Management, Vendor Management, Sdlc, Cloud Applications, Project Management.

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