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Ellen Friedman Email & Phone Number
Managing Director, Head of Service Reliability Engineering and End of Life Program
at
MUFG
1 work email found
@us.mufg.jp
2 phones found area 516
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Managing Director, Head of Service Reliability Engineering and End of Life Program
Location
Syosset, New York, United States
Company size
Who is Ellen Friedman? Overview
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Quick answer
Ellen Friedman is listed as Managing Director, Head of Service Reliability Engineering and End of Life Program at MUFG, a company with 85 employees, based in Syosset, New York, United States. AeroLeads shows a work email signal at us.mufg.jp, phone signal with area code 516, and a matched LinkedIn profile for Ellen Friedman.
Ellen Friedman previously worked as Director, Head of Service Reliability Engineering at Mufg Union Bank, N.A. and Director, AWS Cloud Migration Engineering at Mufg. Ellen Friedman holds Ms, Statistics from University At Buffalo.
Company email context
Email format at MUFG
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{first_initial}{last}@us.mufg.jp
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AeroLeads found 1 current-domain work email signal for Ellen Friedman. Compare company email patterns before reaching out.
Profile bio
About Ellen Friedman
As a strategic, hands-on TECHNOLOGY LEADER, Ellen delivers solutions to complex issues while finding ways to increase capacity, mitigate risk, avoid cost, to meet business and service requirements. She is a recognized industry leader who has published 25+ papers who gained technical depth and business acumen as the owner of a technology-consulting firm.She is a collaborative leader and mentor, who builds respected teams, leads by example, brings diverse groups to agreement, and coordinates business units and technical support teams to develop and deploy solutions. As Director of Cloud Migration Engineering she is leading efforts to build a Migration Factory as part of a multi-year, Transformation Program to the AWS Cloud. The factory model creates a repeatable process from design through automated provisioning with the objective to reduce operational costs and complexity and provide a scalable, secure and compliant platform.As Director Capacity Planning, Performance Engineering & Service Level Management, Ellen built the practices from the ground up – growing it to a team of 12.As Director IT Services, she took on the challenge of managing DB and middleware teams, and led team through a multi-year program to upgrade aging core banking systems.■VENDOR MANAGEMENT – Responsible for delivery of multi-year program with direct oversight of migration partners and management of on-shore/off-shore team. ■ COLLABORATION & PERSUASION – As a consultant, brought together leaders from different organizations to develop solutions that standardized systems and databases saving processing time.■ SERVICE DELIVERY & SOLUTIONS – Established governance process for establishing, modifying & reporting on system/application SLAs.■ APPLICATION & PERFORMANCE OPTIMIZATION – Established APM practice and led hundreds of efforts to improve application performance 2x to 5x.Ellen is the Chairperson for CMG NY Chapter – and a recipient of the J.W. Mullen and Best Paper Awards.
Listed skills include Leadership, It Strategy, Enterprise Architecture, Management Consulting, and 46 others.
Current workplace
Ellen Friedman's current company
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Mufg
11 roles · 26 years
Ellen Friedman work experience
A career timeline built from the work history available for this profile.
Managing Director, Head Of Service Reliability Engineering And End Of Life Program
Current
May 2022 - Present
Director, Head Of Service Reliability Engineering
- Head of Service Reliability and Delivery Engineering (50+ FTEs and SOW resources) responsible for Enterprise Tools and Implementation, Strategy and Governance, the ServiceNow Platform, Asset and Configuration.
- Provide Management and Oversight for the ServiceNow Platform delivering process and functional design improvements in support of IT Service Management and unified Access Management while providing and implementation of.
- Partner with Architecture and Engineering teams and influence application and system design to optimize service uptime and user experience and partner with business, application and engineering teams to implement.
- Provide solutions to streamline operations and develop strategy to predict/prevent user issues by customizing monitoring and log analysis tools to report on application availability, performance, reliability and.
- Support, train and enable DevSecOps capability maturity to improve service agility, performance and reliability in support of critical legacy applications and modern, cloud-native applications.
- Lead DevOps efforts to provide automated pipelines, workflows and processes and automate infrastructure and application provisioning for hybrid deployments resulting in efficiency gains and improved service delivery.
Jan 2020 - May 2022
Director, Aws Cloud Migration Engineering
Mufg
Technology Lead responsible for executing a 3-year program to create a target operating model with agile team structure for the development and delivery of a Migration Factory.
May 2018 - Jan 2020
Director, It Services
Lead a team of 40 employees/consultants in Service-Level Management, Capacity Planning, Performance Engineering & Testing, Database Administration, External Webhosting, and Middleware. Manage a multimillion-dollar software licensing portfolio.Partner with development, architecture, and infrastructure teams to ensure solutions satisfy business and service.
Jul 2015 - May 2018
Director Capacity Planning And Performance Engineering
Defined and implemented Capacity Management Practice for the Bank – conducting gap analysis, writing manuals, and developing a plan and overall governance. Built Performance Engineering and Service Level Management practices and grew total team from 0 to 12 employees and consultants.Developed standard toolset and ensured performance engineering and testing.
2009 - 2015
~6 yrs
Cmg Director
Cmg
Past CMG Director held various positions including marketing, and organizational liaison.
2004 - 2011
~7 yrs
Owner / Executive Consultant
Co-founded independent consulting firm that specialized in resource planning and performance optimization and testing for large-scale IT projects in Fortune 500 companies.Services included: management consulting, systems planning, business process re-engineering, application architecture design and performance optimization, service management, modeling.
Jan 1986 - Mar 2009
Consultant
Assignments have involved management presentations as well as technical reviews of performance, on-going systems monitoring and capacity planning to ensure adequate performance during peak periods. Systems included iSeries, Linux, AIX and Windows. Studies involved server consolidation efforts for iSeries and AIX as well as consolidation of Windows servers.
Mar 2004 - Jun 2008
Consultant: Load Testing And Capacity Planning
Consulting At Bcbs Horizon
Consulting for Siebel CRM application, application optimization, Mercury Load testing, web log analyis and service level monitoring and measurement.
Mar 2001 - May 2003
2000 - 2002
~2 yrs
2 education records
Ellen Friedman education
Ms, Statistics
University At Buffalo
Bachelor Of Science (Bs), Mathematics
Suny At Stony Brook, B.S.
FAQ
Frequently asked questions about Ellen Friedman
Quick answers generated from the profile data available on this page.
What company does Ellen Friedman work for?
Ellen Friedman works for MUFG.
What is Ellen Friedman's role at MUFG?
Ellen Friedman is listed as Managing Director, Head of Service Reliability Engineering and End of Life Program at MUFG.
What is Ellen Friedman's email address?
AeroLeads has found 1 work email signal at @us.mufg.jp for Ellen Friedman at MUFG.
What is Ellen Friedman's phone number?
AeroLeads has found 2 phone signal(s) with area code 516 for Ellen Friedman at MUFG.
Where is Ellen Friedman based?
Ellen Friedman is based in Syosset, New York, United States while working with MUFG.
What companies has Ellen Friedman worked for?
Ellen Friedman has worked for Mufg, Mufg Union Bank, N.A., Bank Of Tokyo-Mitsubishi Ufj, Cmg, and Srm Associates, Ltd.
How can I contact Ellen Friedman?
You can use AeroLeads to view verified contact signals for Ellen Friedman at MUFG, including work email, phone, and LinkedIn data when available.
What schools did Ellen Friedman attend?
Ellen Friedman holds Ms, Statistics from University At Buffalo.
What skills is Ellen Friedman known for?
Ellen Friedman is listed with skills including Leadership, It Strategy, Enterprise Architecture, Management Consulting, Capacity Planning, Application Performance Management, Service Level Management, and It Service Management.
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