Ellen Greene Email & Phone Number

Call Center Learning Solutions (CCLS) provides consulting and training solutions for call center agents, and leadership team members. We specialize in custom knowledge and skills training for Child Support Teams, i.e., Case Managers, Call Center Agents and Support Staff teamsTraining courses are offered in traditional instructor-led format as well as online e-Learning courses that include call simulation.Sessions are delivered on-your-site by our master trainers and are also available for license by your company to enable your own trainers to teach sessions at will.Courses are customized to reflect your specific industry, your business and to teach agents to effectively handle your company's "typical customer call."Training solutions for agents include customer care and call handling skills, manage your career and development, what you need to know about the call center, collections and sales skills.Training solutions for leadership team members include operations management, forecasting and staffing the center, coaching skills and performance management.Consulting solutions include call center reviews and call quality assessments by CCLS Quality Team Members.