Senior Manager, Technical Writing
Current
Feb 2024 - Present
AeroLeads people directory · profile
Ellen Williams Email & Phone Number
Writing | UX | Information Design
at
REPAY - Realtime Electronic Payments
1 work email found
@pgi.com
3 phones found area 913 and 404
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Writing | UX | Information Design
Location
Smyrna, Georgia, United States
Who is Ellen Williams? Overview
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Quick answer
Ellen Williams is listed as Writing | UX | Information Design at REPAY - Realtime Electronic Payments, based in Smyrna, Georgia, United States. AeroLeads shows a work email signal at pgi.com, phone signal with area code 913, 404, and a matched LinkedIn profile for Ellen Williams.
Ellen Williams previously worked as Senior Manager, Technical Writing at Repay - Realtime Electronic Payments and Contract Technical Writer at Repay - Realtime Electronic Payments. Ellen Williams holds Bachelor Of Arts - Ba, English Major, Economics & History Minors from Trinity Washington University.
Company email context
Email format at REPAY - Realtime Electronic Payments
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{first}.{last}@pgi.com
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Profile bio
About Ellen Williams
Innovative, creative Technical Documentation Director and writer with proven track record of delivering high-quality content on time and with available resources. I like to reach across organizations and build informal teams (Care, Marketing, Training, Ops) to ensure information is accurate, useful, and consistent.
Listed skills include Technical Writing, Agile Methodologies, Online Help, Technical Documentation, and 46 others.
Current workplace
Ellen Williams's current company
Company context helps verify the profile and gives searchers a useful next step.
Repay - Realtime Electronic Payments
AeroLeads page
12 roles · 39 years
Ellen Williams work experience
A career timeline built from the work history available for this profile.
Contract Technical Writer
Jan 2023 - Feb 2024
Director Of Technical Documentation
Own all customer-facing content for PGi’s virtual meetings and events services and deliver with a small team.» Prioritize work based on roadmaps, requirements, support tickets, page views, user searches, and slack support channel trends» Supported multiple Agile teams with two-week sprints; delivered release notes and supporting KB articles for 90 releases in one year» Host and maintain Webcast partner sites with varying feature sets and visual brands (Salesforce Knowledge, Experience Cloud)» Responsible for IA, visual design, content for the GlobalMeet Success Center for virtual collaboration services (MindTouch)» Design icons sets (Adobe Illustrator), CSS overrides (Adobe Dreamweaver), and manage branding engagements» Request forms (FormSite), welcome emails (Outlook), Google and MS store imagery (Photoshop), product updates (Mailchimp)
Nov 2021 - Sep 2022
Technical Documentation Manager
May 2015 - Nov 2021
Contract Technical Writer
Jul 2011 - May 2015
Technical Writing And Ia Consultant
Various
Projects included:» Training and web-based help for SinglePipe Communications' residential and business VoIP services and provisioning system» Web-based user assistance for Lulu's free, self-publishing service - http://www.lulu.com/help» Web site for Duke Executive Health Program - http://www.dukeexechealth.org/ - » Policies and procedures guides for StillPoint Advisors - http://www.stillpoint.com
2002 - May 2015
Technical Documentation Mgr/Ux/Ba
Responsible for technical documentation and IA for web hosting services, collaboration, and website authoring products.» Writing: customer-facing and internal release notes, branding guides, user guides, and online help» UX: wireframes, prototypes, and CSS design for Linux and Windows hosting control panels» Business analyst for Agile team: wrote user stories
May 2006 - Jul 2011
Techpubs Manager
Established and managed documentation and training for standards-based Voice Browser and VoiceXML authoring tools.» Installation, configuration, and integration guides for media, telephony, speech recognition, and text-to-speech systems» Branding and customization guides» API documentation» Internal design documentation
Sep 2004 - Apr 2006
Director Of Technical Publications
Set strategic direction for all aspects of documentation at S1, the world's first internet bank.» Virtual Financial Manager suite included banking, bill payment, credit card, investment, and insurance quoting» Hired and managed a distributed team of 20 writers and instructional designers across four development centers» Established doc methodology and writing standards, maintained pubs templates (FrameMaker and Word)» Performed audience analyses, planned preliminary content, created staffing plans, hired and managed writers» Established corporate Approvals & Certification process; developed release readiness training and materials (17 courses)
Jan 1997 - Dec 2002
Documentation Manager
Globalvillage Communications
Modem manufacturer with integrated communication (Internet, email, fax, data) software and LAN-based faxing software. » Set strategy for single-sourcing help and user guide content for OEM partners (Word templates with macro automation)» Designed and wrote online Help (RoboHelp)» User guides, installation guides, system administrator guides
1995 - 1996
~1 yr
Technical Writer
Team member on Dun & Bradstreet Software’s (Atlanta) first client-server product suite. Help, Implementation Guides, instructor-led training for the Fixed Assets, Payables, and Customer Support products.
1992 - 1994
~2 yrs
Technical Writer
Orion Scientific Systems
1988 - 1990
~2 yrs
1 education record
Ellen Williams education
-
Trinity Washington University
FAQ
Frequently asked questions about Ellen Williams
Quick answers generated from the profile data available on this page.
What company does Ellen Williams work for?
Ellen Williams works for REPAY - Realtime Electronic Payments.
What is Ellen Williams's role at REPAY - Realtime Electronic Payments?
Ellen Williams is listed as Writing | UX | Information Design at REPAY - Realtime Electronic Payments.
What is Ellen Williams's email address?
AeroLeads has found 1 work email signal at @pgi.com for Ellen Williams at REPAY - Realtime Electronic Payments.
What is Ellen Williams's phone number?
AeroLeads has found 3 phone signal(s) with area code 913, 404 for Ellen Williams at REPAY - Realtime Electronic Payments.
Where is Ellen Williams based?
Ellen Williams is based in Smyrna, Georgia, United States while working with REPAY - Realtime Electronic Payments.
What companies has Ellen Williams worked for?
Ellen Williams has worked for Repay - Realtime Electronic Payments, Pgi, Various, Web.Com, and Vocalocity, Inc..
How can I contact Ellen Williams?
You can use AeroLeads to view verified contact signals for Ellen Williams at REPAY - Realtime Electronic Payments, including work email, phone, and LinkedIn data when available.
What schools did Ellen Williams attend?
Ellen Williams holds Bachelor Of Arts - Ba, English Major, Economics & History Minors from Trinity Washington University.
What skills is Ellen Williams known for?
Ellen Williams is listed with skills including Technical Writing, Agile Methodologies, Online Help, Technical Documentation, User Interface Design, Software Documentation, Integration, and User Experience.
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