Ellen H. Email & Phone Number

Liason for textile clientele managing an assigned book of business of $35 million in assets. Single point of contact between buyers and vendors for all needs related to sales, new product development, pricing, payables/receivables, on time delivery/shipment and any other customer needs.

Oak Brook, Il

Providing executive level support to the Senior VPs, Directors and Regional Managers in the Operations department. Responsibilities include liaison between senior staff and field team, report creation and disbursement (Utilizing Microsoft Word, Excel and Access). Office administration including arranging travel, coordinating customer visits, meeting rooms and meeting needs (including off-site facilities) and expense reporting. Manage emergency closing information for off-site facilities as well as any customer complaints calls and facilities management.

Downers Grove

Provide executive support to travel consultants designing specialized travel for clientele covering Africa, South American and Middle Eastern destinations. Completion of itinerary documents/proposals for specified travel and revisions upon request. Database management/entry, preparation and shipment of finalized travel documentation.

Working in a retail location as part of the operations team. Responsibilities include retail accounting, metric reporting, cash handling, training with new employees, peer coaching reviews, sales and customer service.

My tenure began with an entry-level position and through increasing company knowledge; development of additional skills; and by participating in internal education and company career pathing I was able to achieve a professional level management position in the company. Responsibilities included: project and program management; portfolio account management for $6 million in assets; contract management with legal department; trainer; liaison between internal and external vendors; loss prevention; financial management including payables and receivables; fraud investigation; customer service management; establishment of new vendor retail sites; office administration; warehouse management including inventory control, packing, picking and shipment of orders. People management included: team building and development; establishment of work priorities; completion of mid/yearly employee reviews; weekly coaching sessions; interviewing potential employees; termination when required.

I was responsible for the daily operation of this Real Estate Appraisal Company. The position included extensive contact with existing clientele along with completing marketing efforts for prospective clients. Responsibilities included: management of 10 appraisers, assignment, preparation and delivery of appraisal reports, researching market data utilizing online services (PROREIC, MAP, MLS), preparation of marketing materials, executive secretary to the President/Owner of company, accounts payable/receivable, receptionist, office supply coordinator, computer system administrator, staff trainer, mailroom clerk.

Appraiser, Real Estate

Education record