Program Manager for low volume, high mix PCBA contract manufacturer, overseeing the completion and fulfillment of customer and company goals for aeronautic and defense contractor customers.

Developed and managed operating systems and processes, ROI analysis, inventory, services rollouts, and marketing strategies to achieve profitability goals. • Successfully lead spa teams through COVID shutdown and recovery, resulting in two profitable spa franchises with 1,800+ monthly members and employing over 60 people

Establish and lead systems, strategy, and processes for supply chain planning, S&OP, demand forecasting, materials sourcing, production, order fulfillment, and customer service. Manage contract manufacturing and distribution partnerships.• Achieved 95% fill rates and >60% gross margins by establishing S&OP cadence, developing supply and MRP planning models, strategic sourcing, disciplined inventory management, and hiring smart people. • Created operations infrastructure, including… Show more Establish and lead systems, strategy, and processes for supply chain planning, S&OP, demand forecasting, materials sourcing, production, order fulfillment, and customer service. Manage contract manufacturing and distribution partnerships.• Achieved 95% fill rates and >60% gross margins by establishing S&OP cadence, developing supply and MRP planning models, strategic sourcing, disciplined inventory management, and hiring smart people. • Created operations infrastructure, including implementing Zendesk customer service management system and NetSuite ERP and EDI data integration, resulting in supply chain and regulatory compliance as well as preparedness for growth from $1 million to $10+ million annual revenue.• Reached rapid annual revenue growth by establishing lean processes, developing and mentoring teams, setting and monitoring KPIs, identifying and mitigating supply risks, and creative problem solving.• Supported online sales, Walmart, CVS Pharmacy, Whole Foods, Kroger, and Amazon partnerships by consistently delivering on-time in-full and avoiding delivery fines and penalties.• Effectively communicate and build relationships, resulting in aligned functional teams, low employee turnover, competitive supplier affiliations, and unprecedented retailer placement for a small consumer products startup. Show less

Managed global supply chain planning, warehouse operations, product documentation, and NPI. Improved new product release processes, setup S&OP cadence, metrics, and technology. Led successful product cost optimization and inventory reduction projects. Enabled positive synergy between global teams.• Shrank 3-week order fulfillment lead time to 1 week without increasing inventory or raising costs by planning, increasing order frequency, automating information, and sharing data.• Reduced… Show more Managed global supply chain planning, warehouse operations, product documentation, and NPI. Improved new product release processes, setup S&OP cadence, metrics, and technology. Led successful product cost optimization and inventory reduction projects. Enabled positive synergy between global teams.• Shrank 3-week order fulfillment lead time to 1 week without increasing inventory or raising costs by planning, increasing order frequency, automating information, and sharing data.• Reduced operating costs 30% and product costs 10% in 9 months by planning and leading relocation of supply chain management, procurement, materials planning, and warehouse operations from Colorado to Singapore and consolidating suppliers in APAC region.• Secured 99% on-time customer deliveries by developing global forecasting models and S&OP cadence to drive materials and supplier planning.• Grew business by creating operations infrastructure for ecommerce, resulting in new markets, increased revenue, and expanded solution options. Show less

Served diverse industry clients with results-oriented business systems analysis, process improvement, and technology implementation services. Provided client requirements and system capabilities analysis, system design, setup, training, project management and post-live support. • Boosted operational efficiency by evaluating business workflow, understanding requirements, streamlining team processes, implementing best use case solutions, and making post-live adjustments.• Built lasting… Show more Served diverse industry clients with results-oriented business systems analysis, process improvement, and technology implementation services. Provided client requirements and system capabilities analysis, system design, setup, training, project management and post-live support. • Boosted operational efficiency by evaluating business workflow, understanding requirements, streamlining team processes, implementing best use case solutions, and making post-live adjustments.• Built lasting client relationships with the Walt Disney Company, Fujitsu Computer Systems, Etec Systems, Baker Furniture, Xilinx, and Rational Software by listening and providing timely effective solutions.• Improved day-to-day work tools of clients by sharing extensive knowledge of Oracle applications, including materials requirement planning, inventory management, advanced planning suite, bills of material, order entry, work in process, warehouse management, and purchasing. Show less