+ Current book of business exceeding $3.8M ACV with enterprise customers in multiple industries (media, healthcare, software, hardware/components, insurance, etc.)+ Responsible for customer platform adoption, usage, and value realization+ Analytics SME and Business Review expert with strong presentation skills/c-suite experience+ Team leader, training new and existing CSMs on Phenom platform/industry best practices+ Strong relationships across technical teams and with technical leadership+ Strong experience with multiple ATS integrations such as Workday, Taleo, iCIMS, ADP, and custom middlewares/ATS solutions

Phenom is a global HR technology company with a mission to help a billion people find the right job. We do this through an AI-based SaaS platform called Talent Experience Management (TXM), which transforms the talent journey from interested candidates to thriving employees to enthusiastic brand advocates while helping HR break the stereotype of being a cost center instead of a revenue generator.At Phenom I am a Customer Success Manager, focused on the RPO and Staffing industry customer base. My primary function is to drive platform adoption and talent acquisition strategy across our suite of solutions.I am Phenom's Customer Success Analytics SME, serving as liaison between Phenom's CS team, Phenom's Product team and our customers. Finally, I'm part of Phenom's DE&I task force, driving internal discussions as well as influencing Phenom products in order to promote diversity and inclusion initiatives.

Juno Search Partners is a strategic search firm specializing in the Human Resources, Administrative Support, Accounting and Finance, and Information Technology industries. As Talent Manager within Juno’s newly-formed Project Division, responsibilities include RPO projects, nation-wide accounts, niche technical roles, customer success roles, pharmaceutical accounts, and VC-backed startups.Accomplishments:- For a pharmaceutical client, created LinkedIn Recruiter projects containing over 400 viable candidates to fill open surgical robotic medical device engineering and operations roles- Conducted detailed research and documentation for nearly 150 open roles in niche engineering and operations positions (robotics engineers, mechatronics engineers, R&D engineers, control engineers, etc.)- For a retail client, staffed a retail pop-up shop with 8 brand ambassadors in less than 2 weeks, creating a pipeline of over 200 sourced candidates- Built relationships and created potential business opportunities with organizations nation-wide to help grow Juno’s Project client base- Connected Juno with Philadelphia-area VC-backed startups to build Juno’s reputation and network- Cross-functionally assisted the Human Resources Division with sourcing efforts for contract and permanent positions across the Greater Philadelphia areaKey Tools/

IntegriChain is a life sciences commercial data and analytics company - US bio/pharma manufacturers partner with IntegriChain to manage their government and commercial payer contracts, aggregate their specialty and distribution channel data, drive patient access, and streamline critical processes like government pricing and gross-to-net. IntegriChain is backed by Accel-KKR.As IntegriChain’s Human Resources Specialist, I was responsible for conducting our full life-cycle recruitment process, focusing on niche technical roles such as Data Engineers, Business Analysts, Data Integration Managers, Data Scientists, and more. Additionally, I was tasked with revamping IntegriChain’s performance management system, partnering with senior leadership to roll out new methodologies (OKRs), software (Lattice), and training materials.Key Tools/Skills utilized include HRIS systems, Technical Recruiting, HR Documents/Reports, HR Analytics, Employee Relations, Employee Engagement, OKRs, LinkedIn Recruiter, ADP Workforce Now, HandShake, Indeed, Lattice, Trakstar, Zenefits, and Open Enrollment.

As a Senior Business Analyst, I was the day-to-day contact for IntegriChain’s enterprise data subscribers. I would conduct weekly/monthly status calls with clients, partnering with the PMO and Account Management teams as well as working directly with Engineering and Data Teams (Site Reliability Engineers, Innovation Engineers, Data Engineers, Data Scientists, Base Data Managers) to resolve issues, deliver insights from data, and offer solutions.Client portfolio included Novartis, Smith & Nephew, AstraZeneca, Otsuka, Valeant, Dr. Reddy’s, and others.Key Tools/Skills utilized include SaaS, SQL, MySQL, EDI Data, Excel (VLOOKUPs, Pivot Tables), Spotfire BI Tools, Command Line, Data Analysis, Business Intelligence and Powerpoint.

INTURN, a venture-backed NYC start-up addressing a complex section of the retail industry, is the first marketplace to help brands efficiently sell their excess inventory to retailers. INTURN is backed by Forerunner Ventures, Lerer Hippeau Ventures, and B Capital Group.At INTURN, I was responsible for managing day-to-day client relationships, both buyers (retailers) and sellers (brands) of excess inventory while maintaining expert knowledge of INTURN’s platform and client success strategy.Client portfolio included Michael Kors, Theory, American Apparel, Orlebar Brown, J. McLaughlin, Badgley Mischka, and BCBGMAXAZRIA.Key Tools/Skills utilized include SaaS, Salesforce, Looker, Excel, Strategic Account Plans, User Guide and Technical Writing, Powerpoint, Jira/Atlassian, Project Management, Cold Calling, and Business Development.

Stella Connect (formerly known as StellaService) is a customer feedback and quality management platform built for CX teams. Stella Connect is backed by Battery Ventures, Comcast Ventures, Zendesk, Gotham Ventures, and more.At Stella Connect, I managed and fostered relationships with enterprise retail clients, serving as day-to-day contact. Key responsibilities included conducting monthly webinars or in-person meetings to review customer service performance data, progress, and current benchmarks. I also performed on-site, client-facing presentations and QBR’s to company executives and decision-makers.Key Tools/Skills utilized include SaaS, QBR preparation/delivery, Powerpoint, GoodData, Jira/Atlassian, Excel and event planning.

Represented the New York Athletic Club (NYAC) and Brooks in various elite track & field/road competitions around the United States, including USATF National Track & Field Championships and sub-elite field at the Chicago Marathon.

New York Road Runners is a non-profit community running organization, founded in 1958, whose mission is to help and inspire people through running. NYRR serves more than 670,000 people—including 250,000 youth—annually, and is the organizer behind the TCS NYC Marathon, with over 50,000 runners finishing annually.At NYRR, I managed relationships with nearly 400 Charity Partners, including the TCS NYC Marathon and NYC Half Marathon Charity Programs. Responsibilities include planning annual Charity Partner conferences, organizing and presenting webinar tutorials/materials on NYRR’s proprietary application software and internal CRM, customer service rep. to handle issues and manage application periods for marquee events (specifically, during the 2012 NYC Marathon cancellation due to Hurricane Sandy), and managed a relationship with CrowdRise, a social media-based fundraising platform, working closely with the co-founders of Moosejaw.com and actor Edward Norton.Charity Client Portfolio included Memorial Sloan Kettering, American Cancer Society, Alzheimer's Association, Multiple Myeloma Research Foundation, and many others.Key Tools/Skills utilized include Account Management, Crisis Communication Planning, Excel, Powerpoint, Run of Show Creation, User Guide Creation, Training, Non-profits, and Customer Service.

- Managed content and social media for TwoPaperdolls.com and its clients.- Developed marketing and public relations strategies, working with the owner of Two Paperdolls.- Spearheaded a campaign on behalf of Neenah Paper, Inc., creating a roadmap for graphic designers/software engineers for an interactive website.- Conducted research on printing methods/materials and compiled a network of boutique printers across the US.