Ellen Lawrence Email & Phone Number

San Francisco, California, Us

- Designed and implemented a feature that provided critical visibility into which bank processed a transaction, enabling ledger reconciliation between the company and its multiple partner banks.- Discovered and fixed a design flaw in the data query process that had the potential to expose sensitive customer information.- Improved API performance by adding an index to an aggregation query, which decreased timeouts by 99%.- Diagnosed the causes of spikes in API response errors and identified potential remedies such as scaling up resources or fixing bugs.- Wrote detailed root cause analyses of failure events, including mitigation and prevention methods, which contributed to a 50% decrease in incidents and an increase in customer satisfaction.

San Francisco, California, Us

- Instituted a unit testing framework on several microservices and covered over 20,000 lines of code with unit tests.- Designed and built multi-currency account capability so that end users can utilize a single account to deposit, convert currencies, and transact from anywhere in the world.- Built a masker service that prevents urls containing user PII from being displayed in the API response.- Refactored the data retrieval process of a high volume task to use a Python generator, which helped speed up the task and decrease failures by 65%.- Facilitated the addition of new partner banks by converting their account agreements into HTML/CSS and writing Python code that served the agreements to users opening accounts under the new banks.

San Francisco, California, Us

- Optimized an identity authentication microservice to make as few 3rd party API requests as possible, which reduced costs the service was incurring by 20%.- Designed and implemented a notifications service that automatically sends emails and texts to end users informing them of important updates to their accounts and transactions.- Developed customized solutions to enhance client experience, which contributed to a 50% increase in client satisfaction with the product.

Los Altos, Ca, Us

- Meticulously proofread over 2,000 documents sent out of the firm to correct all syntactic and logical errors.- Analyzed the local rules of various state and federal courts and edited all legal documents to conform to each specific requirement.- Restructured folders to create a logical organization of various document versions.- Worked closely with and was relied upon by 3 lawyers and 2 owners of the firm.- Devised the most efficient procedures to complete each daily task, and created and updated over 50 different protocols accordingly.

On-boarded study participants onto a mobile application made for the research project, created and distributed a survey to the participants asking how the app ran, and inputted the data the app collected into a spreadsheet.

Bachelor’S Degree, Anthropology B.S.

Computer Software Engineering

Physics

Italian Language

Python (Programming Language)