Ellen Lederman, Edd, Ctdp, Q.Med Email & Phone Number

Toronto, Canada Area

1. Organizational Developmento Facilitated the review, selection, development and testing of an organizational change management framework.o Administered several Employee Experience Surveys in various hospitals along with the "Action Planning" process.o Supported management with the creation of specific performance development tools for staff.o Development and implementation of new three-tiered Employee Recognition Program.o Supported the CHRO with development of a Leadership mentoring program.2. Learning/Facilitationo Co-led the development and submission of the Prevention of Workplace Violence 2018 Accreditation ROP package including the development of learning.o Developed/delivered orientation and learning programs on Workplace Respect and Civility, Conflict Resolution, Workplace Violence Prevention, Attendance Management and new legislation such as Medical Cannabis.3. Employee Relationso Provided consultation and advice to management regarding employee performance improvement.o Collaborated with Labour on planning for selected grievance meetings, investigations staff development, performance planning and the creation/delivery of learning.o Facilitated internal mediated conflict resolution services to staff related to ongoing disputes. o Facilitated team building initiatives with departments, to facilitate improved operational functioning.4. Recruitment and Retentiono Provided full cycle recruitment services for hospital for both union and non-unionized groups.5. Corporate Projectso Contributed to the development and implementation of a Human Resources five year strategy project.o Co-led the assessment, development and design of a Learning Management System (LMS) framework used to evaluate and secure a LMS learning provider. Further work occurred on identifying existing e-learning courses suitable for SCORM and migration onto a new platform as well as identifying core stakeholders across the Centre assuming “Super-User” status.

Markham

Strategic Planning, Process Improvement, Facilitation • Strategic planning and visioning team work• Support and plan organizational change initiatives• Conflict management• Intervention and team buildingCorporate Learning Implementation with Business Partners (e.g.Access and Privacy, Talent and Performance Planning, Staff Orientation)• Development, delivery of Performance Planning systems• Review and further development of Talent Management program plan• Support and delivery of Physician and Employee Satisfaction Survey• Development and delivery of Corporate and Physician OrientationLearning and Development• Delivery of Staff and Leadership development programming• Development of Customized Learning to AODA requirements• Evaluation of learning programmingE-learning and Education Technology• Oversee Learning Management System• Development of E-learning, electronic job-aids • Developing of learning using technology such as Audience Response Systems

Redevelopment of multi-modal provincial certification course for Disability Management practitioners.

As Organizational Development Program Developer, designing and facilitating a customized staff development solution, based on corporate needs for a newly merged association. This three-tiered on-boarding program, supports the new business model and staff culture development.

Aligned and standardized all educational events (programming, conference and workshops) in terms of content and process across the province. Establishment of new Events team linking to regional event operations. Development of program infrastructure to guiding programming and planning of provincial events.

Designed, developed and launched hundreds of learning and education programs including conference sessions, tools and comprehensive learning solutions to support public training, events, and consulting sales training contracts.As Change Team Facilitator, facilitated the early engagement of new provincial teams (all staff in including management) including relationship development, facilitating discussions on company values and initiating the creation of customer services standards.Partnered with both Education Programming and Volunteers Services to co-create solutions, leading to the alignment of provincial public education and improving organizational relationshipsFacilitated the collaborative linkages between key business units (Hygienists, Education, Research and Development, Business Development, Customer Care and the corporate Innovation Team) to create a cost effective “fee-for-service and training bundle”. As a Strategic Advisor, facilitated the improvement of both quoting processes/behaviours supporting Field Consultant client training contracts. Supported the delivery of provincial events - 10 regional conferences (approximately 300 sessions), 6 Days of Workshops (approximately 30 sessions) through coordinating training materials development across multiple cross functional teams.Led the development of a complex training development project involving four agencies (Ontario and Quebec) to create and launch a multi-modal technical training program for national delivery in English and French. Training was strategically aligned to accommodate all stakeholders, leveraged existing education resources in addition to generating revenues.

Designed, developed and launched new training programming supporting public training, conferences, workshops, special events as well as provided support to Human Resources for additional training and development.Established e-learning program (overseeing 10 staff) through collaboration with internal stakeholders. This involved business case development, courseware development, administration of courses, instructor training, and managing the "Blackboard" Learning Management System.Facilitated the development/delivery/moderation of a webinar supporting the corporate business plan involving the coordination of 30 internal staff from cross functional teams and freelance vendors, delivered to 250 staff. Designed and developed, train-the-trainer webinar modules supporting the instructor development and preparation process.Co-researched a nursing continuing education study with the former Ontario Safety Association for Community and Healthcare. The study entitled, “The learning curve: Web-based continuing education for the professional nurse in a complex age”, was published in the Ontario Occupational Nurses Association Journal. Co-researched a learner engagement study to assess online student progress while engaging with a virtual instructor, entitled, ”Monitoring Student Performance in Online Courses”, published in the Journal of Distance Education.

Medical Cannabis Fundamentals For Business Professionals, Completed

Doctor Of Education (Ed.D.), Adult Education, Community Development And Counseling Psychology

Activities and Societies: Started the premier online doctoral student listerv/blog which has continued ever since.Doctor of Education.

Wfa (Workplace Fairness Analyst), Alternative Dispute Resolution

Certificate Of Dispute Resolution, Workplace Dispute Resolution

Dispute resolution refers to the strategies and skills used to resolve or process disputes, generally outside of the traditional.

Master Of Education (M.Ed.), Adult Education And Developing Human Resources

Virtual Facilitator Trainer Certification (Vftc), Web Delivery, Virtual Facilitator Trainer Certification (Vftc),

Activities and Societies: "Virtual Facilitator" program. Check it out! http://lnkd.in/Y252aC NetSpeed Interactive: Repurposing classroom.

Certified Training And Development Professional. Ctdp, Adult Learning

Activities and Societies: national learning and performance development credential