Director of Enablement with 10+ years experience in FinTech and software engineering within Allvue Systems. My strengths in problem solving, facilitating, and organizing equipped me to bring awareness to critical employee situations resulting in an improved company culture and increased productivity for partners and internal employees.Core areas of expertise include Professional and Technical Development, Partner Success, Process Improvement, Change Management, and Cross Functional Alignment. Supporting 200+ clients and 4 partner organizations.Career Highlights* To resolve client disruptions from shared SQL servers, collaborated with a cross-functional team to create a separate database tier, resulting in zero support tickets and critical incidents over the last 3 months.* Faced with excessive support tickets, created and led a Rapid Response team, training engineers to enhance service delivery, which reduced at-risk clients from 39% to 35% by assisting on over 1,600 tickets in 18 months.* As co-head of the Events Committee for our Women’s Network, organized over 5 events, featuring external speakers and a panel of senior women leaders, fostering awareness of workplace challenges and promoting inclusivity.I am passionate about opportunities to grow teams and individuals as well as scale programs to support growing businesses. Please connect if you know of a position where I can assist in the company's technical and professional development.