Ellen Mcgriff-O'Malley Email & Phone Number

Plano, Texas

Key contact with Business Manager to ensure forecasts are being met and/or changed to accommodate customer’s needs. Communicate closely with customers to ensure a good working relationship to see that they are receiving their glass in time for their bottlings and are satisfied with the quality of the glass. Check stock availability and request movement between warehouses as necessary for assurance of on time customer delivery. Create sales orders and deliveries for multiple west coast wine… Show more Key contact with Business Manager to ensure forecasts are being met and/or changed to accommodate customer’s needs. Communicate closely with customers to ensure a good working relationship to see that they are receiving their glass in time for their bottlings and are satisfied with the quality of the glass. Check stock availability and request movement between warehouses as necessary for assurance of on time customer delivery. Create sales orders and deliveries for multiple west coast wine customers. Initiate repack requests up receipt of PO from customer requiring repack of glass. Create COSR/PSI reports to investigate each customer’s demand forecast versus inventory availability to ensure no shortages or overages of glass in coming forecasted months. Assist management with allocation errors on sales orders and update ORDERCAP table for team members to have enough glass allocated to their orders. Produce viable solutions to daily issues in a timely manner, escalating issues when appropriate. Show less

Plano, Texas

Created purchase orders for new material and services in SAP. Adjusted dates with vendors based on project schedules and find alternative vendors who can meet necessary dates. Posted shipping information in SAP to clear orders from backlog once complete. Post completion dates based on job completion reports from project managers. Daily management of backlog to ensure all projects are completed on schedule by following up with vendors to retrieve missing shipping information. Posted goods… Show more Created purchase orders for new material and services in SAP. Adjusted dates with vendors based on project schedules and find alternative vendors who can meet necessary dates. Posted shipping information in SAP to clear orders from backlog once complete. Post completion dates based on job completion reports from project managers. Daily management of backlog to ensure all projects are completed on schedule by following up with vendors to retrieve missing shipping information. Posted goods receipts where necessary to allow for customer invoicing. Monitored vendor invoices that may be blocked due to PO consumption, missing goods receipts or tax violations. Created and maintained new vendor information when necessary, including special project verifying banking information for all vendors. Show less

Plano, Tx

Performed order entry for international customers using SAP. Created purchase orders using SAP. Assigned and communicated delivery dates and container size requirements to warehouse and forwarders. Responsible for goods receipt on delivered orders to prepare for invoicing based on the shipping manifests. Adjusted purchase orders and sales orders to match manifests before goods receipt and invoicing. Daily invoicing of international orders using SAP.

Irving, Tx

Assisted in controlling all shared Customer Service Inboxes by delegating emails to proper departments including new orders, RMAs, credits, etc. Answered customer inquiries via email and phone and following up to ensure customer satisfaction. Performed order entry for all NEC customers including material orders, licenses and software assurance using SAP HANA and CRM. Processed RMAs including Repair/Return, Advanced Replacements and Credit for unused material using SAP HANA and CRM.… Show more Assisted in controlling all shared Customer Service Inboxes by delegating emails to proper departments including new orders, RMAs, credits, etc. Answered customer inquiries via email and phone and following up to ensure customer satisfaction. Performed order entry for all NEC customers including material orders, licenses and software assurance using SAP HANA and CRM. Processed RMAs including Repair/Return, Advanced Replacements and Credit for unused material using SAP HANA and CRM. Researched and processed credits and invoice cancellations. Assisted in month, quarter and year end clean up and closure activities.• SAP/CRM Subject Matter Expert• RMA Subject Matter Expert• Train new employees Show less

Richardson, Tx

Input service work orders into Oracle. Scheduled installations and de-installations of new POS systems with a wide variety of clients. Followed up with Project Managers to ensure accurate timing of installations and de-installations. Fielded calls from external customers on status of equipment orders.

Plano, Tx

Delegated all incoming purchase orders to team members and followed up to ensure all orders were accurate and processed within company metrics. Performed order entry for T-Mobile and Sprint. Collaborated with multiple Project Managers and high level T-Mobile associates to guide the most logical and efficient direction for team processes. Procured all project equipment and external/internal resources. Responsible for training new order entry personnel.• SAP Project Subject Matter… Show more Delegated all incoming purchase orders to team members and followed up to ensure all orders were accurate and processed within company metrics. Performed order entry for T-Mobile and Sprint. Collaborated with multiple Project Managers and high level T-Mobile associates to guide the most logical and efficient direction for team processes. Procured all project equipment and external/internal resources. Responsible for training new order entry personnel.• SAP Project Subject Matter Expert• Successfully implemented ICRRB (Inter-Company Resource Related Billing) project with other teams • Assisted in developing the most efficient way to create and maintain Sprint Managed Services project for a 7 year contracted purchase order• Served on Data Migration Team between SAP MUS and SAP ONE during Customer Order Flow Project• Recognized for spirit and performing above and beyond my normal duties during the Data Migration Customer Order Flow Project Show less

Plano, Tx

Produced financial tracking reports using SAP. Created and reconciled project labor tracking reports using Seagate Crystal Reports combined with the time entry system. Generated project invoicing from SAP. Created and tracked Einstein RSS’s to generate purchase requisitions and purchase orders for project equipment and external resources. Processed payments of contractor invoices to ensure placement of cost was assigned to the correct projects. Advised KAM personnel in setting up sales… Show more Produced financial tracking reports using SAP. Created and reconciled project labor tracking reports using Seagate Crystal Reports combined with the time entry system. Generated project invoicing from SAP. Created and tracked Einstein RSS’s to generate purchase requisitions and purchase orders for project equipment and external resources. Processed payments of contractor invoices to ensure placement of cost was assigned to the correct projects. Advised KAM personnel in setting up sales orders and networks in order to accurately balance costs and revenue to the Professional Services organization.• 2004 Q3 Employee of the Month• Received Seagate Crystal Reports Certification Show less

Plano, Texas

Reported to six various directors and supported a team of 60+ engineers. Arranged travel, both domestic and foreign, to include airline reservations, hotel and car rental obtaining the most efficient and cost effective arrangement. Audited all incoming expense reports. Maintained Capital Expenditure tracking, include equipment purchasing. Developed and Implemented an Access database to auto generate travel authorization requests as well as other forms in order to increase productivity and… Show more Reported to six various directors and supported a team of 60+ engineers. Arranged travel, both domestic and foreign, to include airline reservations, hotel and car rental obtaining the most efficient and cost effective arrangement. Audited all incoming expense reports. Maintained Capital Expenditure tracking, include equipment purchasing. Developed and Implemented an Access database to auto generate travel authorization requests as well as other forms in order to increase productivity and organization. Remodeled resource utilization tracking reports, including reconciling G/L accounts, project actuals and budgets. Show less

Plano, Texas

Arranged travel and audited incoming expense reports. Assisted in preparing presentations for senior level engineers and managers. Performed general filing and word processing. Maintained the ability to prioritize duties while supporting a large team of engineers and managers.