Ellen Kaplan Email & Phone Number

San Francisco, Ca, Us

As an analyst on our bourgeoning Developer Experience and developer support unit, I have been responsible for:- Crafting the majority of the policies and processes around Discord's third-party developer program, in collaboration with our engineering and trust and safety organizations- Developing the processes and policies to support verifying over 10,000 bots in our first year of the program's existence- Training additional customer experience specialists in being able to process bot verification applications and disputes- Writing public-facing documentation and announcements for API and policy changes- Managing the Discord Developers server, the official Discord server for third-party developers

San Francisco, Ca, Us

A long-running blog focused on the Sonic the Hedgehog fan community. My responsibilities cover reviewing the upcoming IDW Sonic the Hedgehog comics, interviewing IDW talent, reporting from various game and comic events, and breaking news with regards to comic and toy releases.

Covered various games with a particular focus on independent titles.

Brooklyn, New York, Us

My coverage at VICE has focused on the games space at its video games and pop culture publication, Waypoint.

A Bay Area Newspaper focusing on hyperlocal politics and culture. My responsibilities cover technology, diverse regional issues, civil rights, and local sports.

New York, New York, Us

Authored textbooks discussing LGBTQ issues aimed at 7th-12th grade readers.

My coverage for this games blog focused on the PlayStation family of platforms, with responsibilities ranging from breaking news to game reviews.

Berkeley, Ca, Us

Managed the social media presence for MidBoss and its entertainment properties, including GaymerX, an LGBT-oriented video games convention, and Read Only Memories, an adventure game available for PC, Mac, Linux, and PlayStation. Contributed to the development of Read Only Memories by offering advice on fan expectations based on social media feedback and performing quality assurance on expansion packs and updates.

Cupertino, California, Us

Worked with a small, experienced team to set benchmarks and deliver guidance and mentorship to a sales floor of over 300 employees. Excelled in customer service results and earned $250,000/quarter in sales. Performed quick fixes and troubleshooting on a wide array of devices and partnered with Genius team to provide customer support. Worked with Business team to provide excellent customer experience for business customers ranging from small business to enterprise. Learned basic efficacy on internal SSO and CRM tools and trained in offering connected solutions to business customers.

Launch and maintain a litany of social media assets including Twitter, Instagram, Facebook, YouTube, and Flickr using software such as HootSuite. Coordinate on-air talent to create synergy between on-air and online messaging. Design policy to govern rules for content production and asset management, while complying with college board expectations

Coraopolis, Pa, Us

Achieve product knowledge certification in specialized footwear and exercise gadgets (Nike, Jawbone, Nathan, fitbit) in order to provide excellent and knowledgeable customer service. Organize back of house and assist in restocking.

Provide excellent service at high-traffic dessert shop while inventing new flavors and assisting in training. Operate machinery for soft serve and shaved ice. Run both drive-thru and walk-up windows.

Sell pageant programs on a commission basis. Meet sales goals while providing hospitable assistance to festival guests.

Provide excellent customer service in various park restaurants ranging from fast food to dessert. Expedite service between kitchen and front-of-house staff. Run cash register stations while assembling and delivering meals.