Min Hee Na Email & Phone Number

• Managed 1600+ accounts, serving as the main point of contact, owning relationships, handling workflow and issues, and adeptly managing multiple accounts simultaneously• Proactively engaged with customers through regular meetings and outreach to ensure satisfaction, address current needs, discuss future needs, and fostering strong client relationship• Provided comprehensive product training and relayed feedback for improvements to enhance customer understanding and drive engagement• Coordinated with internal teams to promptly address customer inquiries and issues collaboratively, ensuring efficient resolution• Conducted both reactive and proactive outreach via email, phone, and meetings to understand customer goals and concerns, addressing needs before they arise and responding promptly to inquiries• Facilitated effective product utilization through comprehensive training and guidance, ensuring customers optimize the benefits of waste management solutions• Gathered and analyzed customer feedback to drive continuous improvement initiatives, enhancing product offerings and overall customer satisfaction

South Pasadena, California, United States

• Managed and trained staff, fostering a cohesive team for consistent service quality.• Successfully managed budgets, analyzed expenses, and enhanced profitability by achieving a consistent 10% reduction in annual operational costs while simultaneously improving service quality, resulting in an average 15% increase in profits.• Oversaw inventory and minimized wastage while optimizing availability.• Ensured compliance with food quality and presentation standards, exceeding customer expectations.• Streamlined processes, enhancing operational efficiency for smoother daily operations.• Established strong supplier relationship, negotiating contracts and ensuring timely deliveries.• Contributed to marketing efforts, attracting a wider customer base.

Pasadena, California

• Supported veterinarians in medical procedures and maintained accurate patient records.• Demonstrated strong attention to detail and organization in a fast-paced clinical environment.• Collaborated effectively with a multidisciplinary team to ensure high-quality care for animals.• Managed client communication and inquiries, ensuring a positive client experience.• Played a key role in training new staff, facilitating their integrating into the clinic’s operations.