* Apply advanced-level Microsoft Office skills to assist consultants with document formatting and technical editing, working with styles and templates to troubleshoot and enhance client deliverables such as expert reports, proposals, scopes of work, and memos* Assist with business development activities, including data entry for new clients, opportunities, and projects; formatting and editing PowerPoint presentations; and assembling proposal packages* Plan employee events both on- and off-site and back up Office Administrator with on-site office tasks

* Edit diverse projects, including marketing copy, website and social media copy, children's books, memoirs, technical proposals, professional journal articles, essays, resumes, and cover letters. * Communicate virtually with a wide variety of clients using different platforms, including Microsoft Office, Google Docs, Adobe, Upwork, and other web-based programs. * Work with various style guides (Chicago, MLA, AP, etc.) and different English dialects and fluency levels, maintaining flexibility to collaborate with clients from all backgrounds.

Handled day-to-day operations, customer service, and communication at a small nonprofit offering ~30 quarterly in-person and Zoom classes for the senior population, serving 350-400 students. * Continually pursued areas for improvement, from establishing more efficient record keeping and tracking to initiating new Zoom features to establishing communication with students and instructors.* Created quarterly class brochures, including design, copywriting, and editing in Publisher. * Assisted students with registration, payment, Zoom troubleshooting, etc. * Generated and updated class rosters, scheduled Zoom classes, and communicated with instructors. * Set up and broke down classrooms, including audio/visual equipment management and troubleshooting. * Updated website and registration landing pages for classes and events* Coordinated community events on-site, including calendar management, email communication and online registration in Constant Contact, and on-site logistics.

Provided Expert Writing Service for Grammarly users as part of the Proofit team. * Copy-edited/proofread content submitted by global users of Grammarly's premium service, making timely corrections and suggestions in a variety of documents, from personal emails to academic writing to professional communication. * Communicated and coordinated with a team of other freelancers to ensure consistency within jobs and promote customer satisfaction. * Provided behind-the-scene edits that helped shape Grammarly's digital writing assistant, an AI-powered communication tool used by 30 million active users daily.

* Copy-edited/proofread SEO digital content to ensure that articles were free of errors, used SEO keywords correctly, adhered to the appropriate tone and style, and followed clients’ guidelines and requirements. * Fact-checked content as needed to confirm that information was accurate and appropriate. * Communicated with project managers, revisers, and writers to ensure clients’ style guides were followed and deadlines were met. * Handled multiple projects simultaneously with different content requirements and styles while adhering to tight deadlines.

Provided direct support for multiple Vice Presidents and broad support for a large department. * Managed complex calendars, scheduled meetings, arranged domestic and international travel, prepared expense reports, edited and prepared correspondence. * Created and edited PowerPoint presentations for meetings and events, generating graphics, charts, and other visuals to produce more dynamic, effective presentations.* Created monthly internal newsletter on continuous improvement, including collecting, writing, and editing content; desktop publishing; and managing editorial process. * Maintained and updated multiple department pages on the company intranet using HTML.* Planned meetings and events, coordinating logistics and communication with attendees.

Integral team member for the Medicare Quality Improvement (QIO) Program communications support center. * Proofread, edited, wrote, provided desktop publishing, coordinated events, took meeting minutes, and staffed program help desk.* Formatted and edited newsletter for Medicare program stakeholders and contractors. Converted newsletter template to InDesign for more efficient process and cleaner design.* Contributed to a national success story project by interviewing healthcare providers and writing stories of healthcare quality improvement. Stories collected over several months were posted online to provide information and inspiration for healthcare providers.

Produced the company newsletter, coordinated trade shows and annual department meetings, designed and updated marketing materials, produced press releases, coordinated printing orders, maintained contact database, and assisted with PowerPoint presentations.* Vastly improved design, tone, and content of the company newsletter. Evolved newsletter from an internal resource to a more professional publication reaching external clients.* Consistently updated company's trade show booth and marketing materials for 5-7 annual domestic and international trade shows and conferences. * Created a company "Who's Who" contact guide for employees. Collaborated with a cross-departmental team to compile a valuable, clear, and efficient resource for employees.* Created a set of marketing collateral in Adobe Creative Suite for a new division within the company. Worked with multiple departments to develop content and define strategy.

Handled administrative duties including reception, customer service, proofreading, and mailings.* Proofread every print job coming from the Creative Services department, ensuring that proofs were sent to customers free of error. Scrutinized all proofs for typos, spelling and grammatical errors, failure to match customer specifications, and layout discrepancies.

Represented the English department in the campus writing center. Met with students one-on-one to work on all aspects of writing: thesis, idea development, structure, transitions, editing, proofreading, etc.