Ellen Powell Email & Phone Number

Batehaven, NSW, AU

Australia

• 𝙁𝙡𝙚𝙚𝙩𝙋𝙖𝙧𝙩𝙣𝙚𝙧𝙨 𝙞𝙨 𝙤𝙣𝙚 𝙤𝙛 𝘼𝙪𝙨𝙩𝙧𝙖𝙡𝙞𝙖 𝙖𝙣𝙙 𝙉𝙚𝙬 𝙕𝙚𝙖𝙡𝙖𝙣𝙙’𝙨 𝙡𝙚𝙖𝙙𝙞𝙣𝙜 𝙫𝙚𝙝𝙞𝙘𝙡𝙚 𝙡𝙚𝙖𝙨𝙞𝙣𝙜 𝙖𝙣𝙙 𝙛𝙡𝙚𝙚𝙩 𝙢𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨, 𝙠𝙚𝙚𝙥𝙞𝙣𝙜 𝙢𝙤𝙧𝙚 𝙩𝙝𝙖𝙣 𝟱𝟬,𝟬𝟬𝟬 𝙫𝙚𝙝𝙞𝙘𝙡𝙚𝙨 𝙤𝙣 𝙩𝙝𝙚 𝙧𝙤𝙖𝙙 𝙖𝙣𝙙 𝙚𝙢𝙥𝙡𝙤𝙮𝙞𝙣𝙜 𝙢𝙤𝙧𝙚 𝙩𝙝𝙖𝙣 𝟯𝟬𝟬 𝙥𝙚𝙤𝙥𝙡𝙚.
• Drive, set and manage the salary packaging product strategy from vision and concept through to delivery of an in-house built software application.
• Implement and measure the success of the vision turned reality and continue creating a feasible and valuable product that achieves the business goals.
• Be the SME, BA, tester, project manager and point of intersection between UX, technology and business to successfully build and implement the the in-house application.
• Evaluate the viability of features and ideas to streamline the current product offering.
• Prioritise the most strategically valuable features and own the strategy behind the technical and functional requirements, manage feature releases and ensure various teams are prepared for the pipeline of change.

Melbourne, Victoria, Australia

• Review the end-to-end salary packaging product offering and team capability.
• Be the salary packaging SME to work across process improvement initiatives to improve the existing system and digital experiences to support improvements at operational level.
• Investigate, manage and scope the future state product development initiatives including the preparation of business case to investment board approval.

Melbourne, Australia

• 𝙏𝙝𝙚 𝙇𝙚𝙖𝙨𝙚𝙋𝙇𝙐𝙎 𝙂𝙧𝙤𝙪𝙥 𝙞𝙨 𝙩𝙝𝙚 𝙥𝙖𝙧𝙚𝙣𝙩 𝙘𝙤𝙢𝙥𝙖𝙣𝙮 𝙤𝙛 𝙇𝙚𝙖𝙨𝙚𝙋𝙇𝙐𝙎, 𝙖 𝙣𝙤𝙫𝙖𝙩𝙚𝙙 𝙡𝙚𝙖𝙨𝙞𝙣𝙜 𝙖𝙣𝙙 𝙛𝙡𝙚𝙚𝙩 𝙢𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙨𝙚𝙧𝙫𝙞𝙘𝙚𝙨 𝙘𝙤𝙢𝙥𝙖𝙣𝙮, 𝙖𝙣𝙙 𝙎𝙖𝙡𝙖𝙧𝙮𝙋𝙖𝙘𝙠𝙖𝙜𝙞𝙣𝙜𝙋𝙇𝙐𝙎, 𝙬𝙝𝙞𝙘𝙝 𝙥𝙧𝙤𝙫𝙞𝙙𝙚𝙨 𝙨𝙖𝙡𝙖𝙧𝙮 𝙥𝙖𝙘𝙠𝙖𝙜𝙞𝙣𝙜 𝙨𝙚𝙧𝙫𝙞𝙘𝙚𝙨.
• Leading and coordinating operations across both business units.
• Overseeing strategy, processes and day-to-day management of HR and Operation teams.
• Reviewing business systems, processes and performance, and restructuring teams, roles, responsibilities and accountabilities accordingly.
• Overseeing the build, design and implementation of services and systems to meet client needs, including software and app development.
• Providing end-to-end management of client projects, including project scoping, planning, requirements gathering, UX, testing, risk management and mitigation, client onboarding, reporting and stakeholder management.

Melbourne, Australia

• 𝙁𝙡𝙚𝙚𝙩𝙋𝙖𝙧𝙩𝙣𝙚𝙧𝙨 𝙞𝙨 𝙤𝙣𝙚 𝙤𝙛 𝘼𝙪𝙨𝙩𝙧𝙖𝙡𝙞𝙖 𝙖𝙣𝙙 𝙉𝙚𝙬 𝙕𝙚𝙖𝙡𝙖𝙣𝙙’𝙨 𝙡𝙚𝙖𝙙𝙞𝙣𝙜 𝙫𝙚𝙝𝙞𝙘𝙡𝙚 𝙡𝙚𝙖𝙨𝙞𝙣𝙜 𝙖𝙣𝙙 𝙛𝙡𝙚𝙚𝙩 𝙢𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨, 𝙠𝙚𝙚𝙥𝙞𝙣𝙜 𝙢𝙤𝙧𝙚 𝙩𝙝𝙖𝙣 𝟱𝟬,𝟬𝟬𝟬 𝙫𝙚𝙝𝙞𝙘𝙡𝙚𝙨 𝙤𝙣 𝙩𝙝𝙚 𝙧𝙤𝙖𝙙 𝙖𝙣𝙙 𝙚𝙢𝙥𝙡𝙤𝙮𝙞𝙣𝙜 𝙢𝙤𝙧𝙚 𝙩𝙝𝙖𝙣 𝟯𝟬𝟬 𝙥𝙚𝙤𝙥𝙡𝙚.
• Providing operational, strategic and team leadership to the Novated Operations teams, covering Customer Engagement, Salary Packaging, Customer First and Reconciliations.
• Managing, motivating and mentoring a team of 14 direct and indirect reports.
• Building and promoting the customer engagement strategy across all teams, including analysis of customer experience data.
• Identifying and implementing process improvement initiatives and new systems.
• Reviewing and reconciling salary packaging processes and Fringe Benefits Tax (FBT) management.

Melbourne, Australia

• Identifying and securing new business opportunities and leads, and devising novated leasing solutions that align to customer needs.
• Providing strategic account planning, including ongoing management, retention and growth.
• Overseeing end-to-end customer experience, from initial enquiry through to commencement of lease.
• Proactively selling aftermarket products, including insurances as a value-add service.
• Building rapport with customers, setting expectations and delivering a positive customer experience.

Melbourne, Australia

• 𝙀𝙨𝙩𝙖𝙗𝙡𝙞𝙨𝙝𝙚𝙙 𝙞𝙣 𝟮𝟬𝟬𝟮 𝙗𝙮 𝙩𝙝𝙚 𝘼𝙪𝙨𝙩𝙧𝙖𝙡𝙞𝙖𝙣 𝘼𝙪𝙩𝙤𝙢𝙤𝙗𝙞𝙡𝙚 𝘾𝙡𝙪𝙗, 𝘼𝙈𝙎 𝙞𝙨 𝙩𝙝𝙚 𝙡𝙖𝙧𝙜𝙚𝙨𝙩 𝘼𝙪𝙨𝙩𝙧𝙖𝙡𝙞𝙖𝙣 𝙥𝙧𝙤𝙫𝙞𝙙𝙚𝙧 𝙤𝙛 𝙬𝙝𝙤𝙡𝙚𝙨𝙖𝙡𝙚 𝙧𝙤𝙖𝙙𝙨𝙞𝙙𝙚 𝙖𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙘𝙚.
• Providing national coordination of the Australian Motoring Clubs’ wholesale National Assistance Programs for fleet management organisations, manufacturers and car rental companies.
• Building and maintaining productive relationships with a range of stakeholders, including senior staff within RACV, NRMA, RACQ, RAC, RACT, RAA and AANT.
• Successfully managed and streamlined the Club Membership offer for multiple leading car manufacturers.

Melbourne, Australia

• 𝙎𝙂 𝙁𝙡𝙚𝙚𝙩 𝙥𝙧𝙤𝙫𝙞𝙙𝙚𝙨 𝙛𝙡𝙚𝙚𝙩 𝙢𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙖𝙣𝙙 𝙡𝙚𝙖𝙨𝙞𝙣𝙜 𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨 𝙖𝙣𝙙 𝙞𝙨 𝙤𝙣𝙚 𝙤𝙛 𝙩𝙝𝙚 𝙘𝙤𝙪𝙣𝙩𝙧𝙮'𝙨 𝙡𝙚𝙖𝙙𝙞𝙣𝙜 𝙨𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 𝙥𝙧𝙤𝙫𝙞𝙙𝙚𝙧𝙨 𝙩𝙤 𝙩𝙝𝙚 𝙜𝙤𝙫𝙚𝙧𝙣𝙢𝙚𝙣𝙩 𝙖𝙣𝙙 𝙘𝙤𝙧𝙥𝙤𝙧𝙖𝙩𝙚 𝙨𝙚𝙘𝙩𝙤𝙧𝙨.
• Identifying and seizing business development opportunities within existing portfolio, including coordinating, managing and reporting on lead generation activities.
• Managing education Australia-wide, including coordinating the national education team and delivering training, onsite seminars and consultations.
• Managing product development and implementation to stimulate growth.
• Coordinating national and state sales events.
• Representing the company at conferences and presenting at events.

Melbourne, Australia

• 𝙏𝙝𝙚 𝘿𝙋𝙤𝘼 𝙂𝙧𝙤𝙪𝙥 𝙞𝙨 𝙖 𝙥𝙧𝙤𝙛𝙚𝙨𝙨𝙞𝙤𝙣𝙖𝙡 𝙨𝙚𝙧𝙫𝙞𝙘𝙚𝙨 𝙖𝙣𝙙 𝙢𝙖𝙣𝙖𝙜𝙚𝙢𝙚𝙣𝙩 𝙘𝙤𝙢𝙥𝙖𝙣𝙮 𝙩𝙝𝙖𝙩 𝙥𝙧𝙤𝙫𝙞𝙙𝙚𝙨 𝙨𝙖𝙡𝙖𝙧𝙮, 𝙫𝙚𝙝𝙞𝙘𝙡𝙚 𝙖𝙣𝙙 𝙜𝙚𝙣𝙚𝙧𝙖𝙡 𝙥𝙖𝙘𝙠𝙖𝙜𝙞𝙣𝙜 𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨.
• Providing operational and strategic management of salary packaging and fleet management, including oversight of communications and marketing.
• Managing a team of consultants to achieve KPIs on quoting, settlements, package revisions, refinances, client retention and end-to-end customer experience.
• Overseeing the Sales and Account Executive responsibilities, including targets and lead generation activities.
• Contributing to product development and implementation of services within client base.
• Designing and implementing inhouse-built salary packaging software.

Canberra, Australia

• Managing a portfolio of workers’ compensation claims and payroll entitlements.

Bachelor Of Arts, Community & Environment

Education record

• Leadership Development Program, 2017 • Leadership Development Coaching, 2018