Ellenna Thio Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

 Working as Reservations Sales Specialist on roster basis. Part as the Pre-opening team of the hotel (15th March 2023). Appointed as the department's Learning Coach to ensure new and existing staff meetestablished standards. Assisting, compiling and responsible for the department Standard of Procedure for thedepartment Training Certification Manual

Sydney, New South Wales, Australia

 Working as Service Center Agent on roster basis. Assisting and trained as Rooms Reservations Agent. Handling guest request and complains with polite and efficient manner

Sydney, Australia

 Worked as a gate attendant on a shift basis. Assisted patrons at the gates with the ticket scanning process. Make sure patrons follow the dress code of certain areas.

Sydney, New South Wales, Australia

Sydney, Australia

 Provided bar service and table service in the lobby bar efficiently. Translated for colleagues when working with Mandarin speaking customers. Placed orders and processed payments using MICROS POS

Pudongxin District, Shanghai, China

 Provided buffet service for breakfast, lunch, and dinner efficiently. Set up, kept the restaurant clean, and closed it down according to the schedule. Translated for colleagues when working with English-speaking customers.

Bachelor Of Business, International Hotel And Resort Management

High School, Business