Ellen Peck Email and Phone Number

- Conducted two hands-on training workshops at Catalyst 2024, each attended by approximately 50 beginner-level participants- Satisfy and train customers through a standardized implementation process, both onsite and online- Complete projects on schedule, within scope, and within budget, leveraging established standard implementation practices- Identify and work to meet the customer’s Keys to Success for assigned projects- Conduct kickoff calls with new customers, and conduct regular project status meetings throughout the project lifecycle via emails, video & phone calls- Manage multiple projects of varying complexity simultaneously- Follow PMO methodology to manage scopes, schedules, and budgets for assigned projects- Take extreme ownership of assigned projects and manage them to completion- Effectively influence both internal and external project team members to achieve project goals- Manage communication activities for project status reporting, including work completed, work to be done, and risk mitigation plans- Configure EnergyCAP software as defined in the Statement of Work for assigned projects- Collaborate effectively with resources assigned to perform technical tasks in support of projects- Proactively identify, assess, record, and mitigate risks to successful project completion- Facilitate a smooth handoff to Customer Success Team at the close of a project

- Managed a team of project/construction managers for residential bathroom renovations- Led cross-functional trainings of project management responsibilities, with the goal to empower team members and ensure work is properly delegated to the correct teams- Responsible for change order management & project escalations- Built out headcount modeling & time resourcing spreadsheets- Data compilation and analysis with purpose to reveal where we can save costs, where my team's time is spent, and identify areas of improvement- Logistics & risk management for our warehousing and materials processes- Responsible for the oversight of project management systems & tools; ensuring my team has the right tools to get the job done, and that the team/company uses these tools in a standardized way- Vendor management (general contractors, handymen, specialists)- General contractor liaison & support for in-construction bathroom renovations- Building out SOP's, resources, best practices and FAQ documentation- Piloting new programs, and providing feedback, process improvement and feature implementations based on experience- People management & coaching, performance evaluations & weekly 1on1's- Hiring, onboarding & training of new project managers

- Own the customer relationship during the 1-2 month construction phase- Coordinate logistics and sharing of key information between Made's internal teams and general contractors- Develop an internal knowledge-base to address issues and customer concerns- Collaborate with the sales, design, procurement, and construction teams to improve workflows- Brainstorm the development of internal processes and tools to assist in project delivery- Maintain quick response times between for customer and contractors- Implement process during the construction phase to ensure each project is on-track and the client is proactively communicated with- Work with account management to help manage housing accommodations during construction- Collaborate with cross-functional teams across business and product

- In charge of all FF&E logistics for new office openings around the country, acting as the liaison between Development Project Manager and extended project teams (IT, AV, Procurement, Operations) - Create and execute opening schedule based on construction, inspections, deliveries, etc.- Coordinate all aspects of interior and exterior signage including strategy, approval, and install-Develop procurement and warehousing strategy based on project timelines- Ensure that all FF&E products are purchased, delivered, and installed correctly and on time- Manage onsite openings crew including cleaners, movers, sub-contractors, vendors, and WeWork team- Identify and resolve issues or roadblocks that could impact building openings

- Facilitated new student housing opening in August 2018 in conjunction with California College of the Arts.- Experience working with construction teams, project managers, architects, vendors/subcontractors and University partners to open a new building and implement facility structure.- Experience recruiting, hiring and building teams for new operational buildings.- Consistently achieves property occupancy, maintenance, and operational goals.- Manages a front desk operation of 15-20 students, providing training, management, oversight, HR, and other needs.- Ensures efficient and courteous responses to all resident requests.- Maintain inventory and orders all necessary administrative supplies and equipment for the maintenance department.- Lead summer camp and conference operations to supplement the academic year experience for external and internal clients, including billing, contracts, licenses, marketing and operations.- Manages contracts of service providers, overseeing facility turnover, and managing amenities for summer conference groups.- Responsible for the efficient and timely reporting, maintenance and submission of all administrative forms, files and reports.- Assists University partner in giving leasing tours, answering leasing phone calls, lease audits and processing online inquiries as needed.- Ensures that the community maintains all compliance regulations.- Manages system integration for current systems related to accounting, reporting, operations, management and utilization of emerging technology wherever possible.- Assists in interviewing, screening and hiring of any potential employee for all departments.- Provides leadership and direction for Maintenance Team Lead and other associated maintenance, porter, housekeeper and technician positions.- Assists in subsequent orientation, training and scheduling of all Team Members.- Assists in any disciplinary or promotional recommendations with regard to all office personnel.

- Leased up San Jose's first purpose-built student housing complex to 100% five months early, recruited and hired management, leasing staff, and building maintenance, and took the new build operational in August 2016.- Experience working with construction teams, project managers, architects and ownership to reach a common goal of a successful first move-in day.- Lead the property in marketing efforts, signage creation, promotional material purchases, social media efforts, and lead the leasing staff to 100% pre-lease year after year.- Maintained an occupancy of 99%+ during operational years.- Implemented $90k in building renovations during year one (study lounge upgrades, door replacements, lobby design, front reception desk buildout).- Managed high quality on-site staff through implementation of effective recruitment, training, coaching and development programs.- Effectively performed and documented appropriate employee performance reviews.- Directed entire Turnover process and vendor contracts.- Experience bidding out vendor contracts.- Effectively maintained product knowledge of community and competitive communities through consistent market surveys and secret shops.- Increased bed count to raise revenue and delivered 12-18% rental rate increases from year one to year two.- Responsible for managing the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments.- Developed yearly operating budgets/forecasts.- Monitor the timely receipt and reconciliation of rent collections.- Manage an excellent customer service program by adhering to the Peak Simply Service Standards- Manage resident retention, renewal efforts, and service request follow-up programs.- Accurately and thoroughly completed monthly financial reports to present to the Regional Manager, Regional Vice President, and ownership.

Completed lease up in 1.5 months - took property from 45% pre-leased in early April to 100% pre-leased by the middle of May 2015. Continued the relet and leasing process through move-in and accomplished move-in at a true 100% occupancy.Responsible for weekly market survey, market research, and leasing reports. Responsible for maintaining and monitoring budget, meeting goals, vendor relationships, and filing reports. Responsible for submitting and coding invoices weekly. Achieved a successful turnover for the property (came in significantly under budget), with a brand new staff, maintenance team, and new vendors, in addition to starting renovations and completing 10 new hardwood flooring installations. Successfully upgraded and raised rent on four units, increasing annual rent revenue by $10,000. Experience with no shows, evictions, skips, legal & court processes, 3 day demands, collections experience, write offs, and managing delinquency. Experience with payroll and hiring.

Supervised 22 Community Assistants and one Leasing Assistant, conducted bi-weekly marketing calls, processed daily prospect follow-up, maintained CMR and Market Survey (MS) records, performed annual and monthly lease audits, updated Market Survey efforts bi-weekly (Market Pro for Tempe, AZ), updated and maintained all Social Media sites (Instagram, Facebook) with leasing specials, news & events. Communicated consistently with current residents via email, Social Media, flyers, and text messages, coordinated on-campus weekly marketing events (including guerilla marketing & planned events), coordinated & implemented efforts for Family Day Weekend 2013, coordinated two Housing Fairs on-campus.Coordinated property renewal efforts including 5+ renewal rounds to residents and guarantors and implemented renewal events on-site, leased property to 100% for 2014-15 leasing season with a 28% renewal conversion, maintained zero no shows & renewal skips for property and processed over 300 relets prior to move-in day.

Directly supervised 37 community assistants, conducted four different hiring timelines and hired over 50 employees, created and managed a work schedule for 37 employees, planned and conducted weekly staff meetings, fostered campus relationship with Arizona State University through weekly meetings. Coordinated large scale marketing, advertising, and implemented property events with average attendance of 300-400 residents, managed residence life for a student population of 2,200, conducted resident mediation, gained experience with leasing, running specials and conducting renewal efforts, managed financials for one quarter (including the Turn period) and ran three operations calls.

Created and managed a work schedule for 37 employees, planned and conducted weekly staff meetings, fostered campus relationship with Arizona State University through weekly meetings, coordinated large scale marketing, advertising, and implemented property events with average attendance of 300-400 residents, managed residence life for a student population of 2,200, and conducted resident mediation.

Experience working with and leading team of 23 individuals, responsible for planning and implementing residential programs for 25-300 students, conducting cost effective product research and working with a budget, perform receptionist duties and provide customer service, answer telephone calls, give property tours, manage room reservations and rental equipment.

Prepared property proposals, created and updated spreadsheets on current properties, created listings online, researched apartment information and potential clients, made phone calls and prepared mailings.

Walked dogs, cleaned kennels, washed blankets, prepared treats, maintained yard

Planned and instructed weeklong in-service training program for new lifeguards, co-managed the pool twice weekly, maintained direct customer service interaction, upheld facility operations and maintenance, and organized staff shifts and rotations.

Surveyed swim facilities during lap swim and recreation hours, handled cash registers, money deposits, and sales, swim instructor for summer lessons, taught children ages 2-12 fundamental swimming and water safety skills.