Coordinate Air and Ocean bookings for multiple A.O. Smith facilities.Prepare Export documentation according to U.S. Customs standards.Produce Letter of Credit documentation in-house for bank presentation.Conduct post-entry audits for imports shipments.Establish SOPs for the department to use as training tools. Created an Access database for logging shipment data and now manage the preparation of monthly reports of both Export and Import statistics.Established and monitor KPI metrics from an Access database in order to evaluate our 3PLs and freight forwarders.Audit freight invoices and freight forwarder documentation for compliance.Assist with SAP testing and implementation across facilities.

Prepared and processed import documentation in accordance with U.S. Customs Standards and Regulations.Submitted Importer Security Filing transmissions to U.S. Customs & Border Protection.Communicated with ocean carries and port terminals on behalf of the importer.Processed freight expenses to carriers on behalf of the consignee.Collaborated with foreign shippers to ensure proper import processes are adhered to.Tracked and traced shipments from port to port and ultimately to the client’s door.Dispatched inland transportation cost effectively and efficiently (DOT Hazmat Certified).Provided timely updates to customers regarding their freight.Troubleshooting and problem resolution in a fast-paced environment.

Worked for the U.S. Department of Commerce, Nashville Export Assistance Center, where we help Middle Tennessee companies grow their global business through exporting. Provided import/export trade reports to clients on current trade statistics for a particular product. Conducted extensive market research for a specific product or industry and advised companies whether or not to enter a particular foreign market.