Ellen Scott Email & Phone Number

Guelph, Ontario

A Pet Food store specializing in raw dog and cat food

Oversaw 7 merchandisers selling innovative meat products and fully cooked entrees in the Ontario market. Assigned territories to the staff and hired a brokerage firm to cover Quebec and western Canada. Maintained responsibility for over 1,000 major grocery stores, including Loblaws, Metros and Sobeys.• Conducted staff meetings to discuss sales tactics, results and new product promotions. • Investigated and resolved customer issues and devised prompt, win-win solutions. • Worked with Human Resources on recruitment and onboarding of new team members• Trained staff on policies and procedures, inventory systems and product knowledge. • Conducted annual performance appraisals and provided insight for staff to attain their goals. • Developed strong sales teams by observing customer interaction and coach/mentor staff. • Input sales date, analyzed reports and discussed results with the VP and Retail Analyst

Serviced a number of stores on behalf of various food vendors. Developed strong relations with customers, assessing their needs, preferences and sales/retail strategies. • Investigated customer complaints and resolved issues quickly and judiciously.• Logged the bar code on SKUs to maintain inventory control.• Ensured that promotions and campaigns were properly executed• Monitor retail spaces to ensure products were shelved according to plan-o-grams designs. • Worked with retailers to expanded real estate to display all SKUs.• Provided reports to the vendors to provide insight on retail and sales activities• Communicate coupon promotions and plan-grams to retailers

Stoney Creek

Successfully sold weight-loss products by following all company sales techniques and employing effect upselling methods. Called upon clients to ensure they were on track with their programs, provide encouragement and motivation and to market additional off the shelf products. • Processed credit/debit batches, balanced cash, and completed financial forms as needed.• Maintained inventory control and ordered products accordingly.• Served as a role model to help team meet their sales goals. • Hired and trained and developed staff members. • Trained staff on product knowledge, customer service and sales techniques.• Created internal marketing campaigns to increase brand recognition and program visibility.

Hamilton, Ontario

Oversaw, hired, trained and scheduled 10-12 employees at a busy photography studio. Sold portrait packages and other shelf products such as collages and greeting cards, successfully upselling to increase profits. • Reviewed sales figures and daily targets with staff then shared strategies to achieve goals• Balanced daily cash and deposits, completed financial paperwork• Performed open/closing duties.