Ellen Scott Email & Phone Number

Guelph, Ontario

A Pet Food store specializing in raw dog and cat food

• Oversaw 7 merchandisers selling innovative meat products and fully cooked entrees in the Ontario market. Assigned territories to the staff and hired a brokerage firm to cover Quebec and western Canada. Maintained.
• Conducted staff meetings to discuss sales tactics, results and new product promotions.
• Investigated and resolved customer issues and devised prompt, win-win solutions.
• Worked with Human Resources on recruitment and onboarding of new team members
• Trained staff on policies and procedures, inventory systems and product knowledge.
• Conducted annual performance appraisals and provided insight for staff to attain their goals.

• Serviced a number of stores on behalf of various food vendors. Developed strong relations with customers, assessing their needs, preferences and sales/retail strategies.
• Investigated customer complaints and resolved issues quickly and judiciously.
• Logged the bar code on SKUs to maintain inventory control.
• Ensured that promotions and campaigns were properly executed
• Monitor retail spaces to ensure products were shelved according to plan-o-grams designs.
• Worked with retailers to expanded real estate to display all SKUs.

Stoney Creek

• Successfully sold weight-loss products by following all company sales techniques and employing effect upselling methods. Called upon clients to ensure they were on track with their programs, provide encouragement and.
• Processed credit/debit batches, balanced cash, and completed financial forms as needed.
• Maintained inventory control and ordered products accordingly.
• Served as a role model to help team meet their sales goals.
• Hired and trained and developed staff members.
• Trained staff on product knowledge, customer service and sales techniques.

Hamilton, Ontario

• Oversaw, hired, trained and scheduled 10-12 employees at a busy photography studio. Sold portrait packages and other shelf products such as collages and greeting cards, successfully upselling to increase profits.
• Reviewed sales figures and daily targets with staff then shared strategies to achieve goals
• Balanced daily cash and deposits, completed financial paperwork
• Performed open/closing duties.