Ellen Tousignant Email & Phone Number

Wake Forest, Nc, Us

Raleigh-Durham, North Carolina Area

Work independently as an Operations Account Manager for a busy OB/GYN MSO company's Georgia accounts. Expertise in account management, Athena Collector, Athena Reporting, workflow reviews, and communication as well as, assist with revenue cycle management and following analytical financial data with breakdowns. Excellent organizational skills used daily and leading my clinics for the State of Georgia with over 10 clinics is a challenge, but one I am excited to assist with. Assist with account manager weekly meetings and work well with my Senior Director over account management and assist other account managers. Excellent Athena collector skills and also Athena clinical experience. Work with care centers on a face to face basis on a rotating schedule to make the company meets the care center's expectations and assist with problem resolution. Assist with bringing new care centers on board and rectifying new issues quickly and effectively. Establishing and growing business relationships with my assigned care center managers and stakeholders.

Raleigh-Durham, North Carolina Area

•Manage over 100 client implementations of Allscripts software, interfaces, conversions and training using project management methodology and software application, meeting the April 2014 deadline. •Serve as primary liaison for exchange and distribution of more than 1300 Meaningful Use related training and informational documents.•Manage client expectations, provide issue escalation pathways for no less than 73 client requests for issue resolution.•Provide written weekly status reports to client and Allscripts Management detailing the progress of the implementation and deliverables, potential problems, open issues and general information.•Maintains industry awareness of current and upcoming regulations in the healthcare industry.•Run assessment on client databases in preparation for interfaces, upgrades etc. •100% rate in the implementation/deployment of Physical Quality Reporting System (PQRS) web based reporting tools for over 80 clients in a three month period.•Presented with Allscripts coveted 2015 C.L.E.A.R. Award for superior project management customer service as a Meaningful Use liaison – efforts guided clients to successfully attest and receive government incentive.

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

New Employee Training; Microsoft Instructor; Courseware Design; Computer Rollout Project Manager