Ellen Heintz Email & Phone Number

Instructional Design Specialist with 23 years experience in instructor-led and web-based course design and development combined with an extensive background in Education and customer service. *Winner of 2022 Stevie GOLD Award for Sales Training or Coaching Program of the Year.*Received M.A. in Instructional Design with emphasis on human-computer interaction and e-learning methodology. Fluency with design tools, multimedia applications, learning management systems, and business applications. Proven ability to develop dynamic and effective online courses. Team player with a positive attitude, innovative approach to problem-solving, and ability to hit tight deadlines in a rapidly-changing environment. Proven ability to manage projects and programs, whether doing so as a one-person team or managing a larger group of contributors and stakeholders.Strategic Planning:Business Process Analysis, Training Needs AnalysisInstructional Design and Development:Custom Training Design and Development for e-Learning, Instructor-led Training, Multimedia, Print Self-Study/Support Materials, Microlearning, Blended Learning and Performance Solutions. Scripting of Audio Training and Materials.Training design for software releases and upgrades, management training, standards and compliance training, and soft skillsImplementation:Project Management SkillsAlpha and Beta Testing, Pilot Delivery, Mastery Testing, Success Measurement

Listed skills include Instructional Design, E Learning, Blended Learning, Training, and 19 others.