The unfortunate truth is 👉🏾 service failures without the proper service recovery cost companies an estimated $75 billion to $1.6 trillion dollars per year. Shocking - Yet most organizations grossly underestimate the cost of poor service delivery and the reputation damage that follows. My Advice To You As A Leader:1️⃣ Get serious about service recovery if you care about sustaining lifelong relationships with your customers or patients. Otherwise, you're losing massive cashflow.2️⃣ Invest in customer/patient retention strategies as often as you invest in customer/patient acquisition. 3️⃣ Complaint resolution requires an online and intra-facility plan. ▶️ MY EXPERTISEHello, my name is Elle, and I’ve worked in the healthcare industry for over 17 years as a healthcare leader. I’ve gained invaluable insight into patient centered demands of our evolving healthcare system - and most importantly how patient/customer perception influences buying decisions. My expertise includes: Organizational Reputation StrategyCustomer/Patient Relations ManagementOmni-Channel Reputation StrategyComplaint Compliance & ManagementBrand Leadership Development (For Leaders & Their Teams)Corporate Trainer on Service Delivery & Service Recovery Topics▶️ HOW I CAN SUPPORT YOUR LEADERSHIP TEAM A solid organizational reputation strategy begins with the executive leadership team. Brand optimization is a reputation strategy for leaders who have made it their priority to be recognized as thought-leaders and use this influence to build a culture of trust. Solutions I offer include: ✔️ Executive brand leadership training and development✔️ Brand leadership seminars. Focus: Influence, authority, brand leadership mastery. ▶️ HOW I CAN SUPPORT YOUR ORGANIZATIONPoor brand experience is a result of poor service delivery or no process to support team members and the customers they serve. This places financial strain on the organization and is a reputation threat. My team of consultants and customer relations coordinators will assist your organization: ✔️ Develop service recovery and complaint management programs. ✔️ Create customer relation workflows that protect the organization's brand.✔️ Train key staff members on de-escalation and crisis communication best practices.WOULD YOU LIKE TO CONNECT OFFLINE?🗓 GET ON MY CALENDAR: www.Calendly.com/EllePierson/Introduction-Call🖥 ATTEND MY NEXT WEBINAR: Complaint Compliance -https://us02web.zoom.us/webinar/register/WN_JFx3BLCZSuWc_XMy9oWZsw