Ellery Temple Email and Phone Number

Crestron (CTI-P101) and Extron programmer in training, Biamp systems trained, system designer and field technician. Ubiquiti UBWA certified.

Crestron Programmer (in-training), Senior Control4 and URC programmer. Proficient in managed networks and WiFi performance, experience with Luxul, Pakedge, Ubiquiti, and Cisco systems. AV System designer and senior field technician. Microsoft Office (Excel, Visio), Jetbuilt, Trello and T-sheets software.

Level 2 certified Control4 programmer and home systems integrator including AV control, lighting, thermostat, video surveillance, gaming, hi-fi, and distributed audio and video systems. Network configuration with specialty in wireless solutions (Aruba, Ruckus, Cisco Meraki, and Ubiquiti), digital content management, and mobile device integration. Perform in-home consultations, service and remote support via join.me and ihiji platforms. System design and quoting with D-Tools software.

Analyzed clients’ entertainment needs and installed appropriate solutions within specified budget. Knowledge of residential construction, structured wiring, cable/satellite services, and home networking. Provided on-site and phone support of convergence products and home networks. Provided detailed scope of work and project management services, including working with general contractors, cabinet makers, electricians, and interior designers. Responsible for all store merchandising and created business plans to expand product assortment. Provided daily support to ensure staff had necessary tools to perform tasks effectively. Coordinated product and sales training for Best Buy/Magnolia Home Theater sales and management teams across the Bay Area including hands-on demonstration and published articles in company magazine. Increased company visibility in the community through managing store Yelp page, vendor trainings, and PR events (Best of the Bay – San Francisco Magazine, San Jose Jazz Festival).

Work with hardware vendors and software developers to test preliminary builds including firmware, performance testing, and compatibility with popular 3rd party software. Responsible for building test procedures for UI, reliability, and performance; identified bugs logged into tracker database and regressed across multiple platforms. Provided documentation (manual, quick user guides, on-line FAQ) on installation and device usage and first level troubleshooting of products for technical support teams. Promoted from Technical Support Level II to QA Engineer within one year of joining the company.

Ensured customer satisfaction by providing phone technical support escalated from customer support with a 100% success rate. Administered remote login to assist install/uninstall of product in corporate environments. Conducted research on current and emerging 3rd party applications in support of scanner development and phone support efforts. Consistently exceeded daily call volume goals.

Top sales member in home theater and computer departments. Frequently called upon for additional sales support in mobile/cellular and camera departments. Expert in store operations (returns/exchanges, rain checks, ring ups, delivery, dot-com orders, customer fulfillment and warehouse ordering and transferring procedures). Highest single sale in Best Buy Dublin history $90K+ sale ensuring #1 company position for home theater department and store that month.