Ellery Hirsch Email & Phone Number

Durham, Nc, Us

North Carolina, United States

Pontiac, Michigan, United States

Define and articulate the company’s customer service objectives, aligning client outcomes to strategic objectives. Establish service targets and key expectations across the customer service function. Address and resolve escalated customer service issues and challenges. Champion team capacity building through designing and leading training and professional development initiatives. Conduct audits of customer service interactions to uncover and action opportunities for improvement. Build and update the CX knowledge base to steer client processes and inform the customer success

Ann Arbor, Michigan, United States

Track/Log Corporate Advance reports. Research each Corporate Advance for accuracy, amount, and responsible party. Generate, send, and track invoices to Correspondent for reimbursement.Communicate any completed research to the Correspondent to support the claim. Accurate application of any amounts received for reimbursement. Escalation of any concerns or issues to Management.

Farmington Hills, Michigan, United States

Analyzed consumer retail applications following and adhering to the procedures and policies set-forth by the company in a consistent and repeatable manner. evaluated on performance metrics to acquire business to generate profit for the organization while ensuring compliance to mitigate risk. provided excellent customer service while effectively communicating credit decisions to clients to support company’s competitive advantage.

Detroit, Michigan

Responsible for the research of various tax concerns for clients with established escrow accounts. This includes items such as tax delinquencies, parcel discrepancies and legal description errors. In addition, they handle the process of working with clients team is responsible for the research of various tax concerns for our clients with established escrow accounts. This includes items such as tax delinquencies, parcel discrepancies and legal description errors. In addition, handled the process of working with clients who are in a non-escrow scenario to make tax payments who are in a non-escrow scenario to make tax payments.

Farmington Hills, Mi

Performed data collection/reconciliation in order to ensure accuracy, disbursed funds to revenue collectors for the payment of sales and use taxes, responded to internal and external inquiries to resolve sales tax requests, and completed assignments timely/accurately to ensure the highest level of state and city satisfaction.

Morrisville, North Carolina, United States

Performed research to obtain property tax information, disbursed funds to tax collectors for the payment of property taxes, responded to client and internal inquiries to resolve tax research requests, and completed assignments timely/accurately to ensure the highest level of client satisfaction,Updated multiple systems for record retention, and Identified taxing jurisdiction escalated issues

Morrisville, North Carolina, United States

Updated multiple systems for record retentionAssisted in the training/development of Property Tax Research AnalystIdentified taxing jurisdiction escalated issuesEstablished guidelines to process escrow-related documentation

Morrisville, North Carolina, United States

Monitored and maintained daily team service levels in addition to serviced borrower requests, processed all incoming insurance documents, handled all client-specific issues. Responsible for ensuring the delivery of timely, accurate customer service. Assisted in the training and development of incoming hires Audited and disbursed overnight premium requests for special handling as requested Obtained current hazard and flood insurance information for borrowers Resolve specific client needs