Ellesse Castillo-Bingham Email & Phone Number

Atlanta, Ga, Us

• Compose, prepare, edit, and distribute correspondence and other client documents.• Oversee complex calendar maintenance, appointment scheduling, and expense report preparation.• Booked and managed travel arrangements.Prepare itineraries, coordinate logistics, and arrange conference space as needed.• Schedule coaching sessions, meetings and training workshops.• Project manage multiple small meetings and large workshops.• Administer workplace development assessments and profiles (Catalyst, Leadership Circle).• Respond to new client inquiries in a timely manner.• Run full production on virtual workshops via Zoom (breakout rooms, polls, audio/video, monitor chat etc. )• Create email campaigns, broadcasts and automations • Research and write relatable and engaging social media and blog content.• Update, edit and publish on brand web content for website, landing pages and socials.• Design graphics for youtube thumbnails, feature images, landing pages email campaign and broadcasts.• Respond in a timely manner to support tickets in Groove• Write and update clear user guides for the SaaS system, Coachmetrix.• Provided effective feedback that improve the SaaS functionality, customer satisfaction and retention.• Created and implemented marketing strategies to increase trials subscribers by 25% and paid subscribers by 15%.• Reported monthly revenue and trial figures for Coachmetrix.

Atlanta, Georgia, United States

• Communicate with clients to gain insight into their business needs and create innovative content and strategies to accomplish client goals. • Deliver social media content that aligns with the voice and style of each client.• Utilize various social media platforms to generate consumer interest and drive brand awareness, increased Instagram engagement and follower count for a client by 154% over three months.• Monitor and track social media trends and incorporate when creating captivating and engaging content on various platforms, including Instagram, Facebook, and LinkedIn.• Maximize sales with the launch of innovative social media strategies for each client.• Compose, prepare, edit, and distribute correspondence and other client documents.• Oversee calendar maintenance, appointment scheduling, and expense report preparation.• Prepare itineraries, coordinate logistics, and arrange conference space as needed.

Greater Atlanta Area

• Prospected potential opportunities and attended to client needs to amplify revenue for short-term business.• Surpassed monthly booking quotas for guest rooms and food and beverage revenue.• Provided exceptional customer service, ensuring satisfaction and customer loyalty.• Addressed and responded to various inquiries and concerns, initiated resolutions, and coordinated special arrangements as needed.• Cultivated and maintained long-lasting customer relations to ensure continued business.

Greater Atlanta Area

• Increased qualified leads for the hotel by developing strategic promotions using Canva, Adobe Photoshop, Adobe Illustrator, and Microsoft Publisher.• Created collateral for the sales and catering departments, including catering menus, spec sheets, and fact sheets.• Planned, designed, and executed social media content across multiple platforms, such as Twitter, Instagram, and Facebook.• Honed skills and knowledge of social media management tools, including Sprout Social, Hootsuite, and Tailwind.• Tracked online social presence, engaged with users, and built strong customer relationships. • Analyzed social media metrics and implemented content corrections based on data.• Launched strategic email marketing campaigns to maximize brand awareness and strengthen existing client relationships.

Greater Atlanta Area

• Reviewed, coordinated, and qualified the distribution of all leads.• Evaluated lead sources to identify trends, determine which sources were effective, and identify reasons for lost business.• Tracked incoming leads to assess trends in quality, quantity, size of event, and type to alert the sales team to changes in lead flow that could impact sales strategy and lead flow management. • Maintained full accountability for Delphi maintenance.• Generated in-depth weekly, monthly, quarterly, and year-end reports and system audits for senior leadership. • Performed extensive research and analysis in the company’s compset through Knowland to effectively target new and lost business.

Greater Atlanta Area

• Supported daily operations of various department managers within the hotel with administrative and clerical tasks.• Liaised with local, national, and international companies to sell and upsell meets and catered food and beverages to the hotel.• Negotiated contracts to ensure optimal terms, created banquet event orders, and coordinated all event logistics.• Welcomed guests and responded to various requests efficiently and promptly. • Facilitated repeat business through the development of positive guest relationships.

Tucker, Ga

• Coordinated and monitored event timelines and ensured deadlines are met• Formulated details of events such as wedding and conferences• Calculated budgets and ensured they are adhered to• Kept track of event finances including check requests, invoicing, and reporting.• Designed and edited promotional materials• Planned and organized meetings and events• Received and delivered shipments

Bachelor Of Arts (Ba), Broadcast Journalism

Spanish Language And Literature

Activities and Societies: Spanish studies in Salamanca, Spain