Partner with the CEO to drive the strategic planning process, ensuring alignment with company goals and objectives.Manage high-impact projects from conception to completion, ensuring milestones are met and deliverables are of the highest quality.Identify and prioritize initiatives that will have a significant impact on the company's growth and success.Oversee day-to-day operations, ensuring processes and workflows are efficient and effective.Collaborate with department heads to ensure alignment and coordination across various business functions.Monitor and analyze key performance metrics, providing insights and recommendations to improve operational efficiency.Serve as a key liaison between the CEO and internal/external stakeholders, ensuring clear and consistent communication.Prepare and manage internal and external communications, including presentations, reports, and correspondence.Represent the CEO in meetings and engagements as needed, ensuring key information is captured and action items are followed through.Lead and mentor a small team, fostering a culture of accountability, collaboration, and continuous improvement.Provide guidance and support to team members, helping them develop their skills and advance their careers.Assist in the recruitment and onboarding of new team members, ensuring they are aligned with the company's values and goals.Lead and execute special projects as assigned by the CEO, ranging from business development initiatives to organizational transformation efforts.Conduct research and analysis to support strategic decision-making and business growth.Act as a trusted advisor to the CEO, providing insights and recommendations on a wide range of business issues.

- Collaborate with senior leaders to develop and implement strategic initiatives that align with the company's vision and objectives.- Lead and oversee key projects from inception to completion. This includes project planning, resource allocation, monitoring progress, and ensuring timely delivery.- Act as a liaison between senior leadership, and other departments, ensuring seamless information flow and alignment with organizational goals. Prepare reports, presentations, and briefings as needed.- Build and maintain positive relationships with key stakeholders- Provide creative input and innovative ideas for projects and initiatives, contributing to the company's success.

Administrative Proficiency:- Expertise in managing calendars, scheduling appointments, and coordinating meetings.Strong organizational skills to handle complex tasks and prioritize effectively.Proficient in handling travel arrangements, accommodations, and itinerary planning.Communication and Relationship Management:Project Management:- Proven ability to initiate, plan, execute, and close projects efficiently.- Skilled in defining project scope, objectives, and deliverables, while managing resources and timelines.- Experience in tracking project progress, identifying risks, and implementing mitigations.Event Planning and Management:- Expertise in orchestrating corporate events, conferences, and seminars.- Strong attention to detail when managing event logistics, including venue selection, catering, and audiovisual setups.- Proficient in creating event budgets, coordinating vendors, and ensuring seamless execution.Problem Solving and Adaptability:- Quick decision-making skills to address unexpected challenges and urgent matters.- Ability to adapt to dynamic environments and changing priorities.- Strong critical thinking skills for finding effective solutions to complex issues.- Skilled at managing multiple tasks and responsibilities simultaneously.Confidentiality and Discretion:- High level of integrity when handling sensitive information and confidential matters.- Demonstrated ability to maintain strict confidentiality in all interactions and tasks.Leadership and Team Collaboration:- Ability to work collaboratively with cross-functional teams and diverse personalities.- Experience in coordinating team efforts, delegating tasks, and ensuring efficient teamwork.- Effective communication to lead, motivate, and inspire colleagues to achieve shared goals.Detail-Oriented Approach:- Meticulous attention to detail in all aspects of work, from documentation to event coordination.Thorough review of materials to ensure accuracy and quality.

Subscription Agreement Management:Expertly handled the storage and distribution of subscription agreements for investors, ensuring all documentation is meticulously organized and readily accessible.Implemented efficient systems for tracking the progress of subscription agreements, providing real-time updates to stakeholders.Funds Raised Tracking:Spearheaded the development and implementation of a comprehensive tracking system for funds raised during the M&A process.Confidentiality Maintenance:Established robust protocols for maintaining the highest level of confidentiality throughout the M&A process.Implemented secure document storage solutions and conducted regular training sessions to ensure team members are well-versed in handling sensitive information.Stakeholder Collaboration:Collaborated seamlessly with legal teams, financial experts, and key stakeholders to facilitate a cohesive M&A process.Acted as a liaison between different departments, fostering effective communication and ensuring alignment with overall M&A objectives.Event Management:Planned and executed exclusive events for founding stakeholders, demonstrating gratitude and fostering awareness within the local community to spotlight the imminent transaction.

- Managed CEO's calendar, prioritized inquiries, resolved conflicts, and ensured smooth day-to-day engagements.- Arranged and handled logistics for Board meetings and events, including scheduling, drafting agendas, and distributing materials.- Assisted with special projects, designed complex documents, reports, and presentations, and collected information for meetings.- Composed correspondence, maintained contact lists, made travel arrangements, and completed expense reports.- Acted as the primary contact for internal and external parties on all matters pertaining to the CEO, including confidential issues.- Kept the CEO informed of upcoming commitments and responsibilities, and anticipated needs in advance of meetings and conferences.- Delegated tasks to appropriate staff on behalf of the CEO and followed up on contacts to maintain relationships.- Managed office services, developed policies and procedures, selected vendors, and purchased necessary equipment and supplies.- Replenished office materials, provided event management support, and ensured a welcoming environment for guests.- Completed additional projects and duties as assigned for the benefit of the organization.

- Using social media marketing tools to create and maintain the company’s brand- Working with marketing professionals to develop social media marketing campaigns- Leading marketing campaigns- Interacting with customers and other stakeholders via the company’s social media accounts- Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements- Researching social media trends and informing management of changes that are relevant to the company’s marketing activities - Designed all company marketing materials in Canva- Stayed knowledgeable on current events related to accessibility to ensure relativity in content and interactions- Remained knowledgeable of accessibility guidelines and changing policies while creating accessible content- Maintained vendor relationships to ensure services were delivered in a timely manner- Curate captions and copy across all marketing materials- Develop and implement marketing strategies - Manage multiple executive calendars- Website content creation - Manage day-to-day client relationships- Work directly with CEO and the sales team to make sure they have proper marketing materials - Manage and moderate activity across Facebook, LinkedIn, Twitter, and Instagram

- Developing and implementing marketing and advertising campaigns- Manage day-to-day client relationships- Create, proofread, and edit copy for various marketing channels, ensuring a consistent voice- Evaluate and monitor campaign performance on an ongoing basis by analyzing key metrics and creating comprehensive reports- Manage and moderate activity across multiple Facebook and Instagram pages- Provide creative ideas to freelance teams to implement

- Managed and supervised 7 customer support specialists, ensuring team consistently met KPIs.- Set goals, motivated team, and led weekly one-on-one performance reviews.- Supervised up to 40 support specialists in shifts, managing on-shift efficiency and SLA adherence.- Provided knowledge and assistance to specialists, maintaining a calm, pleasant work environment.- Demonstrated high organization, attention to detail, and ability to meet deadlines and multi-task.- Maintained professionalism, balancing urgency and decisiveness.- Monitored on-shift trends, escalating issues to relevant departments for resolution.- Onboarded and trained new customer support employees.

- Draft social media and marketing responses for Juno- Created and staged content for the office’s personal instagram- Trained and managed content posted from the team- Work with customers to achieve company objectives in the social space- Monitor brand reputation on social media and respond to negative feedback

- Effectively manage large volumes of incoming calls from both riders and drivers- Ability to demonstrate professionalism and good judgment to provide excellent customer service- Resolved product and service problems by clarifying the customer’s complaint; determining the cause of the problem and expediting correction- Recommended potential improvements to management by collecting customer information and analysing customer needs- Handled emotional customers with delicacy, listened empathetically while maintaining company 
policy

- Partnered with the Director of Operations, Operations Managers, and culinary team on marketing projects, event planning, and operational tasks.- Ensured customer satisfaction by promptly addressing complaints and resolving charge disputes.- Created marketing materials, including menus and promotional presentations.- Organized weekly meetings, developed agendas, schedules, and assignments.- Supported the events sales staff by addressing guest inquiries about food and beverage minimums, BEO routing, and weekly meetings.- Provided information to callers regarding daily reservations and specific food and beverage events.- Trained and mentored hosts on key information, phone etiquette, and menu printing.- Enhanced job knowledge through educational opportunities, trade publications, and preparing new hire manuals.

• Effectively manage large volumes of incoming calls to administer Doctor’s appointments for all inpatient/outpatient • Prepared and organized patient’s insurance documentation, organized appointments, instructions on various procedures and refill requests• Ensured customer service and care for patients with a positive and professional demeanor at all time• Transfer patients to nurses for triage and surgery

• Developed original displays to creating warm and engaging environments for all customers• Provided highly creative and strong merchant skills to create an unimagined experience for all customers• Worked on high-end specialty on merchandising and customer service• Provided product placement, managing stock level maintenance, product knowledge communication, maintaining store standards and analyzing sales data• Ensured the highest level of customer care, in line with Anthropologie's specific service expectations• Determined the customer’s needs and offer suggestions or alternatives • Maintained organization, cleanliness and restock storewide• Studied customer awareness of trends in fashion and home furnishings