Lauren Howard Email & Phone Number

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Clinical Operations Group's offers advisory services for early stage health tech startups beginning with hourly advising and extending up to daily, operator-in-residence support for clinical programs, RCM, staffing, compliance and more.

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Orlando, Florida, Us

Mend - VP, Client Services• Created the highest-rated implementations process for ambulatory care as determined by KLAS• Revamped and grew 7+ distinct teams from 7 to 26 to effectively support the patients, providers, and staff• Oversaw all operations after contracts were signed for a healthcare software organization, including account management, growth, and building relationships with nationwide organizations• Led the project management, implementation, and growth strategies, exponentially expanding the business by 300% in 2020 from 125 active accounts to onboarding an additional 400+ new organizations• Established the branding for the startup organization and orchestrated the outgoing communications efforts to ensure clear messaging, positioning Mend as the leading provider of simple-to-use, scalable healthcare communications solutions for all organizations• Oversaw implementation of telehealth treatment programs by designing customized workflows that facilitated increased access to care by reducing transportation and income barriers• Spearheaded the telehealth launch of the largest intensive outpatient, partial hospitalization, and outpatient substance use treatment program in the country by building out the solution and managing an entire deployment of 300+ providers, resulting in 13K visits a month with 1 group, identifying 0 change in outcomes for virtual vs. in-person visits after 3+ months, and earning recognition by the New York Times• Developed different novel and innovative support teams, providing white-glove service to high-end clients and gaining insight into provider behavior and understanding the client’s technological complaints, reducing reports of connectivity issues by 75%• Designed customized workflows for Behavioral Health, triage, and telehealth across different specialties by leveraging insight into clinical utilization• Managed the EHR integration teams for 3rd parties by gaining a comprehensive understanding of EHR integrations

Scottsdale, Arizona, Us

• Led a team with upwards of 15 people, oversaw a budget, and managed the operations of behavioral health and medication-assisted treatment clinics to influence significant growth• Built the first outpatient, behavioral health urgent care in the Southeast with a platform for immediate outpatient treatment of acute psychiatric patients to reduce unnecessary hospitalizations and insurance costs and provide access 7 days a week, facilitating exponential growth over 5 years• Headed clinical improvement efforts enhance medication assisted treatment programs, avoiding significant inpatient stays• Created first-of-its kind behavioral health urgent care with innovative physician-partner referral program to reduce wait times for in-person psychiatric care from 6 weeks to several hours, eventually transitioning to a full telehealth program• Defined an extensive intake procedure to effectively manage the intake and insurance verification of all new patients, meeting accurate program entrance criteria for patients 100% of the time• Architected the company’s own in-house EMR platform to develop a HIPAA compliant computer structure, ensuring adherence to regulatory requirements• Negotiated with private insurance companies for medical billing and invoicing needs, enabling support for private pay patients• Constructed a multi-million-dollar consulting wing in 2015-2016 to manage the decline in reimbursements for behavioral health, leading to regenerating assetsCreated HIPAA compliant computer structure using an internal EMR platformCompleted all medical billing and invoicing to private insurance companies and private pay patients. Completed all contracting with private insurance companies.

• Pioneered and marketed the Care For the Caregiver addictions treatment program for nurses at risk of losing their licensure, successfully supporting and retaining nurses• Fostered relationships and secured long-standing referral networks, resulting in significant growth of 200-300% YOY• Secured patient records by actively coordinating with referring clinics and doctors, ensuring HIPAA confidentiality compliance and seamless patient transitioning across clinics• Initiated professional outreach to other clinics by designing and executing various marketing campaigns, including advertisements, marketing gifts, and websites, leading to an increase in company awareness