Elleven Still Email & Phone Number

Longview, Texas, United States

Gilmer, Texas, United States

Longview, Texas, United States

❖ Established effective communication channels between the help desk team and other departments forseamless collaboration.❖ Managed help desk consisting of five employees and conducted performance evaluations.❖ Served as the primary point of contact for executive-level support requests, ensuring prompt andprofessional resolution of high-priority concerns.❖ Took on dispatch responsibilities, effectively assigning field technicians to address field calls and ensuring seamless operations.

Longview, Texas, United States

❖ Assisted with training, management and handling oversight of day-to-day operations along with managing T1 and T2 tasks.❖ Reduced response times with effective prioritization of support tickets and resource allocation.❖ Provided on-call support for critical issues.❖ Mentored junior team members in developing their technical expertise and customer service skills.❖ Streamlined help desk processes, enhancing overall efficiency and productivity.

Longview, Texas, United States

❖ Created procedures to identify critical customer and system issues and escalate problems toappropriate person or group.❖ Assisted in the development of a comprehensive knowledge base, reducing resolution times for commonissues.❖ Maintained detailed records of all interactions with clients, including steps taken towards resolution,improving future support efforts.

United States

I delivered food and occasionally drove people to different locations around the city. I had to work in a timely manner but also drive safely. This position required good customer service and a can-do attitude.

Stephenville, Texas, United States

Completed food deliveries in a timely manner and guaranteed customersreceived a positive, memorable experience. Leveraged GPS system and navigation app to determine and follow the most efficient routes. Performed preventative vehicle maintenance checks prior to departureto identify concerns or potential issues. Properly load, organize, and secure equipment and orders, ensuring all items are delivered intact. Drive safely in all types of weather and follow traffic laws toprotect company property and the general public. Manage time effectively to make deliveries on time, maintaining high customer satisfaction and building brand reputation.

Stephenville, Texas, United States

Created a service to assist locals with their computers. Would often help with building gaming computers and provide general troubleshooting when relevant. Worked on starting a built-to-order PC website. The service was not limited to on-prem but also included remote assistance.