Back Office Agent
CurrentI am responsible for the precise and careful processing of boat registration applications, maintaining active written communication with customers in Finnish, Swedish, and English. I efficiently resolve issues and incomplete information during the registration process, ensuring flawless and timely service for customers. Additionally, I manage the mobile subscription administration for multiple clients, demonstrating flexibility in meeting various customer needs and requirements. I actively engage in collaboration with employees from other organizations, ensuring seamless communication and information exchange. I work remotely, handling tasks independently and efficiently managing time and resources for the planned execution of daily responsibilities, showcasing a strong sense of self-direction.I have created efficient question templates that expedite the creation of customer inquiries, reducing the time needed to compose emails and streamlining the registration process. My greatest achievement has been enhancing my expertise, enabling me to critically assess current practices and develop more efficient alternatives and then showcasing them.
