👋🏽 Welcome, I am Elizabeth (nickname: Ellie)I am a bilingual customer-centric professional who is passionate about understanding, working through, and solving problems for technology companies' valued clients. Thereby, unlocking the potential for tech companies to provide value-based solutions for their customers brilliantly. 💡 🔑 Hands-on experience in: Bilingual customer support, B2B and B2C, client relationship management, client engagement, troubleshooting, cold-calling, discovery, prospecting, demand generation, lead qualification, objection handling, sales cycle🔑 Working knowledge in: CRM (HubSpot & Salesforce), JIRA, SQL, SaaS, Apollo.io, LinkedIn Sales Navigator, Microsoft 365, AWS CloudI flourish 🌱 in innovative 🚀 and collaborative 👥 environments that intentionally cultivate an inclusive, transparent, diverse, and equity-driven workplace that provides employee recognition, continual learning, and work-life balance. I am fluent in both English and Spanish, so don't hesitate to reach out in either language. 😎Shoot me a message and let's connect! 🤙🏽Contact Information:📧 Email: ellie.barajas03@gmail.com📱Direct message me on LinkedIn🚨 Important Disclaimer: All statements, opinions, and information shared on this platform are reflective only of myself and not my employer or associated partners. --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- --- #tech #latinasintech #womenintech #firstgenerationintech
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Customer Support TechnicianNavex Aug 2024 - PresentLake Oswego, Or, UsWorked with the PolicyTech team to troubleshoot customer technical issues.- Earned trust and built rapport with our PolicyTech application clients and across NAVEX teams.- Resolved customer support tickets by working cross-functionally with colleagues from different functional areas like customer success, product engineering, and sales.- Maintained a 9.5/10 customer satisfaction rating, zero case violations, and exceeded CST metrics. - Utilized Salesforce, JIRA, SQL, Slack, Office 365, and other NAVEX systems for internal communication, troubleshooting, and casework.- Tech Stack: Salesforce, JIRA, SQL, Slack, Office 365, SaaS -
Sales And Customer Service AssociateUps Supply Chain Solutions Jan 2023 - Aug 2024Alpharetta, Ga, UsWorked directly with customers to offer shipping and packaging services.• Delivered exceptional customer service through customer engagement and quality product delivery.• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.• Strong organizational and time management skills, with the ability to work independently and as part of a team.• Tech Stack: Microsoft 365, (CAMS) Corporate Account Management System, (CMS) Counter Manifest System, (UPM) Unified Package Management, (MPOS) Mobile Point-Of-Sale System -
Sales Development RepresentativeCoursecareers Jul 2023 - Dec 2023Atlanta, Georgia, UsIntensive technology sales development course that specializes in B2B sales.- Utilized various sales sequences and cadences to generate new leads and maximize productivity, resulting in the creation of a substantial sales pipeline.- Demonstrated proficiency in using Salesforce and HubSpot CRM platforms, as well as sales data software, including Apollo.io and LinkedIn Sales Navigator.- Conducted mock cold outreach, discovery, product research, and exploratory calls using the SPIN methodology by Neil Rackham.- Improved sales acumen and communication skills by reading transformative books such as "Fanatical Prospecting," "SPIN Selling," and "How to Win Friends and Influence People." -
Sales EngineerCareerist Aug 2022 - Nov 2022Jackson, Wyoming, UsFunctioned as an intern in the sales department of a technology company.• 100+ hours of Sales Engineering training and education.• Provided pre-sales technical assistance and product education.• Led the customer Discovery and Qualification process.• Utilized collected data for demo presentations and proposal strategies.• Tech Stack: Microsoft 365, Google Cloud, HubSpot -
Production Support ClerkGingerich Farms Co. Jun 2021 - Aug 2021Functioned as an intern in the production department of a food production company.• Provided production support to the manufacturing team by maintaining inventory levels, tracking orders, and using Lean Six Sigma principles to analyze and diagnose areas of improvement.• Increased productivity by 8% by eliminating bottlenecks from production software.• Maintained 75% (OEE) Overall Equipment Effectiveness by creating a downtime table to draw conclusions that produced immediate change.• Demonstrated strong communication, problem-solving, and teamwork skills.• Tech Stack: Microsoft 365, Google Cloud
Elizabeth Barajas Skills
Elizabeth Barajas Education Details
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Oregon State University-CascadesGeneral -
CareeristTechnical Sales
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CoursecareersSales Development Specialization
Frequently Asked Questions about Elizabeth Barajas
What company does Elizabeth Barajas work for?
Elizabeth Barajas works for Navex
What is Elizabeth Barajas's role at the current company?
Elizabeth Barajas's current role is Customer Support @NAVEX | SaaS |.
What schools did Elizabeth Barajas attend?
Elizabeth Barajas attended Oregon State University-Cascades, Careerist, Coursecareers.
What skills is Elizabeth Barajas known for?
Elizabeth Barajas has skills like Leadership, Presentation Skills, Solution Selling, Sales Strategy, Amazon Web Services, Public Speaking, Hubspot, Salesforce.com, Sales, Data Entry, Microsoft Powerpoint, Software As A Service.
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